Network Engineer I - BalsamWest FiberNET LLC : Job Details

Benefits:

401(k)

401(k) matching

Company car

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

JOB POSTING

Network Engineer I

Industry: Telecommunications Position Type: Full-time

Location: Sylva, NC (Must live in WNC footprint) Years of Experience: 1+ Year Preferred

Department: Network & VoIP Operations Post Date: 7/10/2025

Education Level: Associate or Bachelor's Degree Certifications: CCNA, Juniper JNCIA Preferred

Job Description:

Network Engineer I will be responsible for turn-up of Voice Operation (VoIP) services, including the installation of CPE devices, testing, and troubleshooting of issues related to Voice services and last-mile transport technologies. Network Engineer I will also provide field service support, coordinate installation, work trouble tickets, complete CPE equipment provisioning, fulfill VoIP orders, network devices, customer deployments, and other equipment as required. Some after normal business hours work will be required, including an on-call rotation. The individual must be open to a flexible work schedule and willing to work more than 40 hours per week as objectives require. Some WFH days may be approved, but this position will primarily report to 35 Bonnie Ln Sylva, NC. Duties also include monitoring and responding to alarms as well as occasional maintenance during late-night hours.

Job Duties & Qualifications:

Although this position is primarily focused on VoIP you must be willing to learn other technologies (Networking switching/routing)

Assist in managing softswitch, edge, and access configuration devices

Duties may involve implementing Ethernet, MPLS/VPLS, & VLAN circuits

Installing of DWDM or PON hardware, jumpers, & ONTs

Provision phone numbers, features, hunt groups, and other voice services, as well as coordinate porting of customer phone numbers

Provide first-level support to customers; escalate network issues for resolution as appropriate

Identify and correct any escalated internet, PON, VoIP, or data issues

Assist and manage the installation of PON Equipment, Analog Telephone Adapters (ATAs), IP Phones, routers, and other types of Voice-related equipment, or other edge devices such as T-Marc switches

Assist with fiber infrastructure at customer locations and complete site surveys of the customer's data and voice network necessary to facilitate service installation or upgrades

Liaise with the local telephone companies to complete installations and work to troubleshoot local telephone companies' network connections; T-1, PRI, DS-3s, and other types of connections

Communicate and liaise with all other company departments; notify appropriate parties immediately of any issues which may affect efficient operations, including, but not limited to, outages, service disruptions, and repeated customer complaints

Installing and configuring network equipment, including DWDM and optical transport

Monitoring systems to improve network performance and detection of faults

Troubleshooting, resolving, and communicating networking issues to other employees, customers, and management

Building and implementing Ethernet, MPLS/VPLS, & VLAN circuits

Configuring optical transport circuits

Perform IP hardware, circuit, and backbone capacity planning

Work closely with other operations team members

Helping maintain POP & COLO facilities as requested

Other duties as requested

Skill Requirements:

Juniper JNCIA is required or be able to obtain within 1 year.

Understanding of SONET, TDM, SS7, SIGTRAN, & SIP

In-depth understanding of Ethernet, routing & switching

Fiber standards, connectors, & copper cabling

In-depth understanding of VoIP networks and how they interconnect with data and optical networks

Excellent communication skills are necessary for interaction with customers, vendors, contractors, and other team members

Must have the willingness, the determination, and the ability to investigate/research and make suggestions for improvements of our networks.

Must have the work ethic and understanding of why it is important to be on time and work hard to accomplish goals set by the leadership.

Must be able to work well with a team and collaborate to solve complex problems under pressure.

Must be able to maintain a driver's license and have an acceptable driving record.

Recommended Experience:

Data Technology, Voice, VoIP, Premise Wiring, Fiber Infrastructure, GPON, and Wireless Technology

Excellent oral, written, and interpersonal communication skills

Excellent ability to gather, monitor, and report on key operating metrics

Ability to work with all departments, management, and external customers

Ability to project manage, analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible

Ability to use various types of test equipment, including Optical Time Domain Reflectometers, Power Meters, Light Sources, and Volt Ohm Meters, is required

Must be able to maintain confidentiality

Must comply with company and Occupational Safety and Health Administration (OSHA) safety policies and requirements