Premier Staffing Solution
Job Location :
Tonawanda,NY, USA
Posted on :
2025-08-16T07:42:17Z
Job Description :
Job DescriptionWhat You'll Do (Responsibilities): * Perform and Support network Change Controls as required. * Engage in Network upgrade and integration projects identified for 2025. * Multi-functional responsibilities will also include end device and computer room requests such as: Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets) * Use remote PC Management tools to assist users * Complete assigned IT project tasks * Use corporate IT tools to perform remote device management and user support * Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s) * Participate with cross-functional teams as required * Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals (important to success) * Coordinate and perform work under general direction from the site IT manager and in-line with company policies and procedures * Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related incidents. * Coordinate fact finding and business impact assessment by contacting business partners * Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between central support and business partners * Use common corporate IT tools to perform asset management, patching, and software installation. * Client patching to maintain Cyber Security protection on end devices utilizing BigFix tool. * Perform hardware refresh and repair (break-fix) * Power up/down infrastructure equipment such as Data Center equipment * Manage IT best practices and industry standards for data center operations and plant floor telecommunication closets * Interface to the plant business personnel, outside vendors, launch teams, as well as the engineering staff * Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed. The Company Network Mid-Level team member has on-site responsibility for performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT end user devices, and infrastructure support. A wide degree of creativity and latitude is required. End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day, however, this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs. This is a very hands-on role, requiring good multi-tasking and problem-solving skill sets. Job RequirementsEducation requirement: Prefers a bachelor degree, tech related/engineering degree would be nice - more focused on years of experience Years of experience: 2-4 years of experience Manufacturing experience a plus Need to be able to configure network applications Someone else that has other IT experience (end user support, help desk, server management) also a big plus
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