Network and Voice Field Engineer - On Site - ZipRecruiter : Job Details

Job Description

We are currently seeking a Full Time Tier I/II Network Voice/Field Engineer with a minimum of 3 years of hands-on experience.

As a Level I/II Network Voice / Field Engineer, you will be part of a field team dedicated to resolving customer issues in a prompt, professional, and friendly manner while focusing on positive customer experiences.

• Provide phone, remote, and onsite support and remediation for network device issues
• Troubleshoot and resolve customer system problems across a broad range of technologies, including network devices, peripheral devices, applications, enterprise systems, hardware, and software issues
• Telephony/VOIP experience
• Provide remote and onsite installations of new software and upgrades
• Install service packs and security updates remotely and onsite
• Provide help desk support, including analyzing and resolving end-user issues
• Configure and troubleshoot routing protocols such as EIGRP, OSPF, and BGP; use show commands to research issues
• Rack and stack Cisco switches (2900, 3700, 3600, 3800, 4500, 6500 series)
• Upgrade firmware on Cisco switches using TFTP, FTP, or thumb drives
• Configure Cisco switches via command line through console and SSH
• Work with power distribution units (PDUs) and uninterruptible power supplies (UPS), including battery replacements and network connections
• Manage network console servers
• Understand DNS and DHCP concepts, including host records, reverse look-up zones, CNAMEs, and static IP addresses

• 3+ years' experience in network engineering
• Bachelor's degree
• CCNA, A+, and Network+ certifications are strongly recommended
• Project management and problem-solving skills
• Understanding of data center environments
• Knowledge of LAN, proxy servers, network design, implementation, troubleshooting, and performance tuning
• Familiarity with networking protocols such as IPSEC, HSRP, OSPF, 802.11, QoS
• Experience with Cisco routers, switches, IOS, OSPF, Layer 2 & 3, IP addressing, IPSec VPN, WLAN, LAN, WAN, and secure routing solutions
• Experience deploying and troubleshooting NAC for wired and wireless access
• Experience with Infoblox DNS, DHCP, and IP address management (a plus)
• Ability to troubleshoot connection issues and use tools like fiber checkers and cable testers

Company Overview

Founded in 1998, Lincoln Computer Services is a growing custom IT solution provider servicing New York City and Long Island, NY. We value collaboration, integrity, and a passion for technology. Interested candidates are encouraged to submit their resumes today!

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