Navigator - Vitual Care Center ICU (F/T Nights) - Mercy Health : Job Details

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview:

Performs as a navigator in the virtual ICU/sepsis/stroke programs within Mercy Virtual and in accordance with all applicable Federal, State, and Mercy rules, regulations, policies and procedures. Facilitates the experience at Mercy Virtual by providing coordinated personal, professional and compassionate service to the sites and patients that we serve. Navigator will perform a wide variety of duties to provide clerical, call center, data collection and clinical support. Activities include admitting/discharging patients, census reconciliation, phone call triage, data collection and documentation, data entry, continuous patient observation via camera and collaboration with the bedside staff as needed. Assists in unit operational support tasks, works cooperatively with others as part of the team and recognizes the importance of group goals. Supports all aspects of the delivery of vICU care to a diverse population of patients across multiple ICUs at various hospitals across multiple states. Performs duties and responsibilities in a manner consistent with Mercys mission, values, and Mercy Virtual Service Standards.

Qualifications:

• QUALIFICATIONS: Basic knowledge of Microsoft Excel and Word programs.- Excellent phone etiquette required.- Must have excellent communication skills and guest relations expertise.- Must be able to multi-task in a fast paced dynamic environment while maintaining attention to detail.- Critical thinking and problem solving skills.- Professional verbal and written communication skills with the ability to work in triage software and electronic medical record.
• EDUCATION AND/OR EXPERIENCE: Basic typing and computer skills.- High School diploma or equivalent- Medical Assistant or college degree preferred- Previous healthcare, customer service or call center experience preferred. Basic knowledge of medical terminology preferred, but not required
• CERTIFICATES, LICENSES, REGISTRATIONS: BLS required.
• PHYSICAL DEMANDS: While performing the duties of this job, the co-worker is regularly required to stand; walk, sit; use hands and fingers, handle or feel; reach with hands and arms; talk and hear. The co-worker is required to stoop, kneel, crouch, or crawl. The co-worker must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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