Museum Staff / Illusions Expert - Museum of Illusions : Job Details

Work location: City Center DC, 927 H St NW, Washington, DC 20001, United States

Museum of Illusions is the world's largest and fastest-growing museum chain with more than 40 locations in 26 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.

Museum staff play an integral role in the success of the museum by facilitating our exhibits, interacting with guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall guest experience at the Museum of Illusions Washington DC.

Museum general staff monitor museum operations for the enjoyment, safety and security of guests and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum, and promptly taking care of any customer needs.

• Present a positive and professional demeanour, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service.
• Engage with guests by offering assistance, illusion explanations, photo taking, etc.
• Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
• Participate in and/or lead special events (e.g., school field trips, group visits, birthday parties, private rentals).
• Keep the museum, including bathrooms, smart-shop, and outdoor entryway, free of trash and debris.
• Maintain museum traffic flow.
• Run museum reception area and perform all related tasks.
• Sell tickets and museum merchandise.
• Restock the smart-shop and merchandise.
• Provide “first contact” customer service to visitors – answer visitors' questions, solve refunds and discount inquiries.

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role.
• Customer service experience preferred.
• Ability to be resourceful and proactive when issues arise.
• Excellent organisational and administrative skills.
• Ability to work under pressure and time-management skills, with the ability to prioritise tasks.
• Weekend availability.
• Legally authorised to work in the United States.

• 18 years or older.

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