Multicultural Outreach Officer (Executive Management Assistant I) - Anne Arundel County : Job Details

Salary: Depends on Qualifications Location : Anne Arundel County, MD Job Type: Full-Time Permanent Job Number: 09122025 Department: Chief Administrative Office Opening Date: 09/16/2025 Closing Date: 9/30/2025 11:59 PM Eastern Position Description The Multicultural Outreach Officer (Executive Management Assistant I) is part of the Office of Multicultural Affairs (OMA) within the Office of the County Executive. This position is a public, forward-facing position and is representative of the County Executive and the Administration. The Multicultural Outreach Officer is the liaison between the Administration and the community we serve. The Multicultural Outreach Officer will coordinate and manage the outreach strategies to build stronger relationships with under-reached communities. Qualified applicants must have strong community-building experience, excellent writing skills, uphold a positive attitude in challenging situations, and have the ability to work collaboratively with a diverse group of stakeholders. Responsibilities and duties include, but are not limited to:

Executing and coordinating strategic communication and outreach plans to keep residents informed and continually engaged with the administration.

Coordinates and conducts business outreach efforts.

Provides excellent customer service to the residents of Anne Arundel County who contact the County Executive's Office via phone, email, mail, or in person. Responds to constituents within 48 hours of initial contact and collaborates with county departments and agencies to ensure that issues are resolved as quickly as possible.

Provide accurate information about government services, policies, and procedures, and make proper referrals and connections for constituents, as well as offer solutions and recommendations when appropriate.

Collaborate with staff and county departments and agencies to tackle complex issues and coordinate projects that affect all minority groups across the county.

Being informed about the issues facing county residents, especially within immigrant, Limited English proficiency, and other minority communities, and the County Executive's position on these issues.

Managing the planning and execution of events and outreach programs aimed at engaging multicultural communities.

Attend both office and community events that may take place during evenings and weekends.

Other duties as assigned.

This is an exempt position serving at the discretion of the County Executive. The position reports to the Director of Multicultural Affairs. The pay range for this position is $64,190 to $70,000 based on qualifications. Examples of Duties and Knowledge, Skills and Abilities The Multicultural Outreach Officer must be passionate and culturally sensitive when working with diverse communities. Qualified applicants should have strong verbal and written communication skills, excellent problem-solving and interpersonal abilities, and be proficient in Google Suite. The candidate must also demonstrate a positive attitude, empathy, and the capacity to handle emotionally charged situations, along with a commitment to confidentiality and professionalism. Skills in constructive conflict resolution are essential. This fast-paced office environment demands excellent time management, adaptability, flexibility, the ability to work independently and in teams, attention to detail, strong organizational skills, and a willingness to assist with special projects as needed. As a vital member of a small team, the position may require assisting with different tasks as they arise. Bilingual skills are preferred. NOTE: This position requires a thorough background. Minimum QualificationsEDUCATION: Bachelor's degree in social work, sociology, or a related field preferred. Relevant work experience can serve as a substitute. EXPERIENCE: At least two (2) years of experience working with vulnerable communities or related experience.

• Medical/Health Insurance Plans
  • Open Access Aetna Select HMO-EPO
  • Aetna Open Choice PPO
• Dental Insurance
  • CIGNA Dental PPO (Buy-Up)
  • CIGNA Dental PPO (CORE)
  • CIGNA Dental HMO (DHMO)
• Vision Insurance
  • EyeMed
• Employee Life Insurance
  • Term insurance at up to 2 times salary ($100,000 maximum) for employees at no cost
  • Ability to purchase Supplemental & Dependent Life Insurance
• Disability Income Insurance

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 8 years of service or election to enroll in the Employees Retirement Savings Plan

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

• Twelve days provided per year, Thirteen in general election year

Annual Leave

• Less than 3 years - 13 days
• 3 years to less than 15 years - 20 days
• 15 years or more - 26 days

Personal Leave Day, 5 per calendar year

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

• Dependent Care Reimbursement
• Health Care Reimbursement

Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
• Universal Life Insurance with Long Term Care Rider
• United Legal Benefits

01 The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE SEE RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS. Your response and lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check yes to show that you have read and understand this statement.

• Yes
• No

02 Please select the highest level of education you have successfully completed:

• High School / GED / Vocational
• Some college
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

03 Please list degree study and/or major course work completed. 04 Do you possess at least two (2) years of experience working with vulnerable communities or related experience?

• Yes
• No

05 If you answered Yes to the question above, please explain your experience including position title, length of time in position, and major duties. This experience MUST also appear in the work history section of your application. If you answered No please write N/A. 06 Please indicate below the applications/software in which you are proficient.

• Gmail
• Canva
• Facebook
• Instagram
• Other
• None of the above

07 If you answered Yes to the question above, please explain your experience with the application(s)/software. Please include position title, length of time in position, and major duties. This experience MUST also appear in the work history section of your application. If you answered No please write N/A. 08 Do you speak any language besides English fluently? If yes, please list the languages.

• Yes
• No

09 Are you able to plan and execute outreach events and programs requiring flexible schedules to include evenings and weekends?

• Yes
• No

10 If you answered Yes to the question above, please explain your experience including position title, length of time in position, and major duties. This experience MUST also appear in the work history section of your application. If you answered No please write N/A. 11 How many years have you worked with, or interacted closely with, a diverse cultural population?

• Less than 2 years of experience
• 2 to 4 years of experience
• 4 to 6 years of experience
• 6 or more years of experience
• None

12 If you made a selection(s) on the previous question, please explain your experience including position title, length of time in position, and major duties. This experience MUST also appear in the work history section of your application. If you answered No please write N/A. 13 From the options below, select the tasks you have experience performing. Check all that apply.

• Effectively handling emotionally charged situations and applying conflict resolution skills
• Working collaboratively with a diverse group of stakeholders
• Providing face-to-face customer service
• None of the above

14 If you made a selection(s) on the previous question, please explain your experience including position title, length of time in position, and major duties. This experience MUST also appear in the work history section of your application. If you answered No please write N/A. 15 Did a current County employee refer you? If yes, indicate their name, Department, and badge/id number. If you weren't referred by an employee, indicate N/A. Required Question