MS Solutions Specialist - Kelley Create : Job Details

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This range is provided by Kelley Create. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $90,000.00/yr

Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.SummaryWe are seeking a dynamic and business-savvy Microsoft Solution Specialist to join our team. This role is ideal for a professional who bridges the gap between business operations and technology, with a strong focus on Microsoft 365 applications. The ideal candidate will not only understand the technical capabilities of Microsoft tools but also how to apply them strategically to improve business processes, collaboration, and productivity.Key Responsibilities

• Microsoft 365 Application Training:
• Deliver comprehensive training on Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, Teams, OneDrive, and SharePoint.
• Conduct specialized sessions on advanced features, integrations, and productivity tips.
• Introduce and guide users on integrating Microsoft 365 Copilot and other AI tools into daily workflows.
• Business Process Consultation:
• Analyze current business processes and identify opportunities for improvement.
• Recommend and implement Microsoft 365-based solutions to enhance operational efficiency.
• Design and deploy custom workflows using Microsoft 365 tools.

• Microsoft Teams and Collaboration Tools:
• Train teams on effective use of Microsoft Teams for communication, collaboration, and project management.
• Implement Teams-based solutions tailored to remote and hybrid work environments.
• Integrate Teams with other Microsoft 365 and third-party applications.
• Power BI Training and Consultation:
• Assist in ensuring compliance with federal, state, and local labor laws and company Provide hands-on training in Power BI for creating interactive dashboards and reports.
• Advise on data visualization best practices and storytelling with data.
• Develop custom Power BI solutions aligned with business goals.

• Forms and Power Automate :
• Train users on Microsoft Forms for data collection and feedback.
• Consult on automating workflows using Power Automate .
• Design and implement custom automation solutions to streamline operations.

• Microsoft 365 Integration:
• Integrate Microsoft 365 with other enterprise applications and systems.
• Develop or coordinate the development of custom connectors and APIs to enhance interoperability.

CompetenciesTo perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.

• Customer Focus : The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
• Communication Skills —Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
• Problem-Solving Skills : The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
• Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
• Adaptability —The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.

Qualifications

• Bachelor's degree in Business , Information Systems, or a related field.
• 3+ years of experience in a consulting, training, or business analyst role with a focus on Microsoft 365.
• Strong understanding of Microsoft 365 ecosystem, including Teams, SharePoint, Power BI, Power Automate , and Copilot.
• Experience in business process analysis and workflow design.
• Excellent communication and presentation skills.
• Ability to translate technical concepts into business-friendly language.
• Microsoft certifications (e.g., M365 Certified: Modern Desktop Administrator, Power Platform Fundamentals) are a plus.

Language SkillsRead and interpret documents such as safety rules, invoices, SOP, and instructions; write routine reports and correspondence. Effectively present information in one-on-one situations and small group situations to customers or vendors, and other employees.Math SkillsAdd, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs.Reasoning AbilityApply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations. Identifies problems, gathers information, and offers solutions.Computer SkillsProficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.Physical Demands And Work EnvironmentThe physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The work is typically performed in an office environment, with a moderate noise level.
• While performing the duties of this job, the employee is regularly required to sit for long periods .
• To perform the job, the employee is regularly required to talk and hear on the telephone and in person with individuals and groups .
• The employee must be able to reach with hands and arms to type frequently throughout the day.
• Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.
• The incumbent may regularly be required to lift and carry up to fifteen pounds of documents such as reports, invoices, supplies, etc.

Competitive Benefits Package Include

• Medical Insurance
• Dental/Vision Insurance
• Life Insurance
• Flexible Spending Account Options
• Supplemental insurance
• 401K with company contribution
• Paid Time Off
• Paid Holidays
• Ongoing training opportunities

Must have reliable transportation and pass pre-employment screening.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesTechnology, Information and Internet

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