Mortgage Customer Outreach Specialist I - M&T Bank Corporation : Job Details

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent). Primary Responsibilities:Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity. Collect consumer financial information, assess consumers ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary. Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency. Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made. Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management alo...Mortgage, Specialist, Outreach, Customer, Retail, Banking