Summary: Lead an enterprise that specializes in restorative work due to storm, fire, flood, mold and insurance claims:
- Remediation - Mold, Lead and Asbestos
- Water Mitigation Services
- Biohazard
- Smoke and Odor Removal
- Personal Property Restoration Services - valuing, inventorying, packing, moving, cleaning, and restoring personal and business property
Oversees: Specialists and Technicians General Requirements: • A demonstrated ability to provide consistent, effective leadership in an environment characterized by multiple projects in various stages, changing priorities, constant interruption, and emergency demands. • The developed capacity to render judgments with integrity under conditions of ethical uncertainty. • A commitment to the interests of customers in particular, and the welfare of society in general. • An organized approach to learning from experience and a commitment to continuous improvement. • A combination of specialized skills, training and experience necessary to fulfill the responsibilities of the department. Departmental Responsibilities: • Execute emergency response protocol including conducting risk assessment, setting customer expectations, implementing loss mitigation measures, and addressing priority return items. • Prepare and execute contracts; conduct pack-out, loss and/or cleaning credit inventories as required; document pre-existing conditions and replacement cost values as necessary. • Prepare contents, mitigation and restoration estimates, budgets and work orders and make work assignments. • Pack, move and store contents using bar code inventory controls; maintain shop security. • Process contents through cleaning, deodorization, repair, restoration, return and acceptance; • Document job costs and unanticipated conditions. • Purchase and inventory shop supplies; maintain contents handling and processing equipment. • Supervise staff training and development; measure productivity and effectiveness. • Develop and maintain network of skilled subcontractors for specialized work. • Manage recycling, salvage and charitable giving operations. • Prepare sales and job cost reports by source, size, type and category of loss and property. • Conduct remediation, mitigation and contents related educational programs for the public and the insurance industry. • Responsible for the oversight and management of the project cycle for mitigation projects. • Provide direction and coordination of all field activities related to the crews and any coordinate subcontractors • Knowledge of estimating the project through the use of Xactimate and Contents Track • Maintain communication with the property owner and the insurance company; secure prompt payment. • Managing the entire project schedule throughout the project lifecycle for remediation, contents and mitigation projects. • Securing any unique materials, permits and/or equipment required to complete the project. Desired Skills and Experience Requirements:
- 2-5 years of insurance related fire and water restoration experience a plus
- Must have construction knowledge
- Must be competent in Xactimate
- Familiar with insurance regulations and qualifications
- Poses strong computer skills
- Must be able to handle large volume of claims in a timely manner
- Flexible schedule nights and weekend may be required
- IICRC or Clean Trust certificate training a plus
- Must be very proficient Word, Excel & Outlook
- College degree helpful but not required
