Mission: Ignite Tech 360 Senior IT Technician - AmeriCorps : Job Details

Mission: Ignite Tech 360 Senior IT Technician Mission: Ignite seeks an experienced Senior IT Technician to lead its IT support team and ensure the smooth operation of the organization's technology infrastructure. The ideal candidate will have a deep understanding of IT systems, strong leadership skills, and the ability to manage complex technical projects. In this role, you will guide a team of IT technicians, coordinate with other departments, and contribute to developing IT strategies. Responsibilities: Lead and mentor a team of IT technicians, providing technical guidance and support. Manage and prioritize IT support tickets, ensuring timely resolution and exceptional customer service. Plan and execute the implementation and maintenance of hardware, software, and network systems. Evaluate and recommend new technologies and solutions to improve efficiency and security. Collaborate with IT management to develop and implement IT policies and procedures. Coordinate with vendors and external partners to ensure effective procurement and integration of IT solutions. Provide senior-level troubleshooting and support for complex technical issues. Qualifications: Bachelor's degree in information technology or related field; relevant certifications highly desirable (e.g., CompTIA Security+, Cisco CCNA, ITIL) Substantial experience in IT support and system administration roles In-depth knowledge of network infrastructure, virtualization, and cloud technologies Strong leadership and team management skills Excellent project management abilities with a track record of successfully delivering IT projects. Exceptional problem-solving skills and analytical thinking Effective communication skills with the ability to convey technical concepts to non-technical stakeholders. Member Duties : AmeriCorps members are crucial personnel needed to fulfill the goals of Mission: Ignite's programs, blending volunteer efforts with identified organizational goals to serve as part of the Mission: Ignite team. As ambassadors for the mission and as part of the Mission: Ignite team, AmeriCorps members will participate in professional development and training opportunities, learning various applicable skill sets that may be useful in future careers. The members will also participate in volunteer opportunities as part of AmeriCorps cohorts and develop a network of mission-minded people in the local region. Program Benefits : Education award upon successful completion of service , Childcare assistance if eligible , Health Coverage , Training , Stipend , Living Allowance . Terms : Car recommended . Service Areas : Community and Economic Development . Skills : Teaching/Tutoring , Leadership , Team Work , General Skills , Conflict Resolution , Computers/Technology .