Mgr Hospitality Room Service - St. Jude Children's Research Hospital : Job Details

As a Room Service Manager in the Hospitality industry, your role is to ensure that guests receive the highest quality of service during their stay. You will be responsible for managing all aspects of the room service department, from ordering supplies and supervising staff to creating menus and ensuring timely delivery of orders.Your duties will include overseeing the preparation and presentation of food and beverages, monitoring inventory levels, adhering to health and safety regulations, and establishing and implementing policies and procedures. You will need to work closely with other departments, such as housekeeping and maintenance, to ensure that guest needs are met. *Job Responsibilities:** Plans and supervises special functions, maintains cash controls, and oversees the hiring and training of our hourly team members. Directs staff to provide scheduled retail services in accordance with policies, regulatory agencies, and presentation standards. Completes all daily, weekly or monthly reports as required and on a timely basis meeting all prescribed deadlines. Communicates effectively with all team members, staff, patients and families. Manages the day-to-day food service operation. Develops and maintains accurate schedules and payroll records for areas of responsibility. Provides mandatory training in-service sessions. Communicates with customers to schedule, plan, and execute catering events. Markets merchandise and assists with planograms and reviews marketing standards. Collaborates with Purchasing / Food Service Leadership to determine sales mix, new item launches, and other retail product enhancements.* Ensures customer satisfaction and good public relations through the safe and efficient uses of resources. Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation. Ensures staff achieves all customer satisfaction goals. Ensures all customers receive the highest quality product and customer service possible. Maintains consistent speed of service to the customer by ensuring all staffing requirements are met. Interacts frequently with patients, families, staff, and all other customers to determine satisfaction level and provides service recovery, if necessary.* Complies with federal, state, and local health and sanitation regulations and department sanitation procedures as evidenced through local health department and third-party audits. Follows institution and departmental infection control and safety procedures. Follows all Hazard Analysis Critical Control Point (HACCP) guidelines.* Ensures meals are delivered accurately, timely, and in alignment with dietary guidelines and customer service standards.* Maintains regular and predictable attendance.* Performs other related duties as assigned in order to meet the goals of the department and institution.*Minimum Education and/or Training:** High School Diploma or GED equivalent required.* Bachelor's degree in Hotel /Restaurant Management, Business or related field or equivalent work experience preferred.*Minimum Experience:** Five (5) years progressively responsible food service experience, with at least two (2) of these years of management experience.* Room Service management preferred*Licensure, Registration and/or Certification Required by SJCRH Only:** (SERVSAFMGR) ServSafe Food Protection Manager or another American National Standards Institute (ANSI) approved Food Protection Manager Certification required within 3 months of hire.*Physical Demands and Working Conditions:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions* While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear* The employee must frequently lift and/or move up to 50 pounds* Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus* The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions* An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job* Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time as business needs dictate* This job description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned* The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job *Compensation*In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $65,520 - $114,400 per year for the role of Mgr Hospitality Room Service.Explore our exceptional [benefits]( [St. Jude is an Equal Opportunity Employer](*No Search Firms*St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.