Merchandise Business Operations Manager - HYBE America : Job Details

Job Title: Business Operations Manager

Job Overview:

The Business Operations Manager plays a critical role in enabling the Merch Business department to achieve operational excellence, financial discipline, and consistent execution across all merchandise projects. This role manages P&L, budgets, forecasts, and business reporting while providing strategic financial insights to support decision making. The ideal candidate combines strong analytical skills with a pragmatic, hands-on approach to creating structure and clarity in a fast-paced, evolving environment. This is a pivotal role that will help expand HYBE artists' vision, identity, and brand presence through merchandise, strengthening fan engagement and driving our business growth in North America.

Responsibilities:

• Develop short and long-term business plans, setting milestones and tracking progress against targets.
• Create annual budgets and rolling forecasts for each artist and merchandise project.
• Review monthly actuals vs. budget, analyze variances, and recommend actions to drive profitability and efficiency.
• Build robust financial models and scenario analyses to evaluate new revenue streams, partnerships, or market expansions.
• Prepare detailed sales recaps, margin analyses, and P&L reports; manage royalty and intracompany settlements with accurate reconciliation of sales, costs, and inventory data.
• Develop, implement, and refine standard operating procedures to ensure clear, efficient workflows.
• Support contract drafting, review, and compliance monitoring to ensure financial and operational alignment.
• Collaborate closely with cross-functional teams to maintain alignment on budgets, timelines, and deliverables.
• Identify areas for operational improvement and proactively recommend and implement solutions.

Qualifications:

• Bachelor's degree in business administration, finance, or related field.
• 7+ years of experience in business operations, project management, FP&A, or management consulting.
• Demonstrated ability to analyze and convert complex data into actionable insights and reports.
• Strong proficiency in Excel and financial modeling; comfortable managing large, complex datasets.
• Experience preparing P&L recaps and tracking project-level performance.
• Proven ability to develop and improve operational processes across teams.
• Excellent written and verbal communication skills; able to work with all levels of the organization.
• Practical understanding of the entertainment or merchandise business is preferred.
• Bilingual proficiency in Korean and English preferred.

Salary Range: $100,000-$130,000/year