Mental Health Clerk (PAGNY), Correctional Health Services - NYC Health + Hospitals/Correctional Health Services : Job Details

Employed by PAGNY for The Division of Correctional Health Services (CHS) of New York City Health + Hospitals (H+H) is responsible for the delivery of medical care, mental health care, and discharge planning in the jail system. Approximately 25% of new admissions per year to the NYC jail system will receive care on the mental health service. This service strives to provide safe, holistic and evidence-based therapeutic interventions for the diverse range of mental health issues that face the population, from serious mental illness to the natural struggles that accompany incarceration. The service provides some of the most comprehensive and unique treatment modalities in the country, including specialty housing units for individuals with serious mental illness, a 24-hour on-call psychiatric service, robust creative arts programming, a strong DBT training program, clinics in each of the facilities, substance use treatment, integrated re- entry services, and relationships with multiple training institutions throughout the city.

RESPONSIBILITIES:

Under the supervision of the Mental Health Unit Chief, the Mental Health Clerk will perform various administrative and clerical tasks to support the facility mental health operations. This includes managing the appointment lists to ensure proper scheduling of mental health care visits and assisting with the maintenance of patient databases and spreadsheets during the day tour (8am – 4pm), Monday through Friday.

• Assist in answering incoming calls and directing them to appropriate staff.
• Maintain patient census database (when applicable)
• Reconcile and report MO Bed space (when applicable)
• Process and manage MO round sheets. This includes tracking/scanning and inputting into electronic record or databases (when applicable)
• Utilize the Inmate Inquiry System (IIS) in order to generate the lists of patients that were transferred into and out of the facility and discharged in order to update patient tracking database.
• Generate daily suicide watch list and disseminate to appropriate parties
• Assign “M” designation to newly enrolled patients via current procedures
• Provide real-time scheduling support and assist with timeliness completion
• Obtain/manage collateral records from outside institutions and agencies (e.g. hospital discharge summaries, psychological testing reports, confirmation of housing placement) as requested by mental health clinical staff member. This includes serving as the point of contact for outside medical records regarding collateral information, informing requesting clinical staff that records have arrived, and scanning all information received into the chart
• Chaperone telehealth encounters as identified by unit chief
• Maintain department equipment and reorder supplies
• Handle sensitive information in a confidential manner
• Perform additional related duties as assigned by supervisor

This position is located on Rikers Island.

Schedule: Full Time: Mon-Fri 8am-4pm

This position is unionized through 1199 and granted 1199SEIU benefits.

Qualifications

• Associate's degree or equivalent education required
• Knowledge of relevant software applications including MS office, MS Word, Excel
• Proficient in the use of email and internet
• Excellent communication skills – verbal and written
• Strong data management • Exceptional time management skills and ability to prioritize work
• Experience in maintaining patient confidentiality

This position will require a background check, security clearance and/or drug screening. PAGNY is an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, Vietnam era veteran, or disabled Veteran status

Exceptional Benefits include:

• Competitive compensation package
• Choice of a three tiered, starting at FREE medical plans starting day one
• Excellent dental insurance including orthodontics coverage starting day one
• Generous paid time off program
• Healthcare FSA and Dependent FSA
• Salary: $43407.00-$45805.50 annually