Membership Representative - Fairfield Y - Central Connecticut Coast YMCA : Job Details

Description The Fairfield Y is looking for enthusiastic individuals to join our team as Membership Representatives. This role is crucial in delivering a welcoming and supportive experience for all members and guests. Key responsibilities include:

• Responding to member and guest needs with exceptional service in person and via phone.
• Conducting membership tours, selling memberships, and promoting YMCA programs.
• Maintaining cleanliness and organization in the lobby area.
• Developing positive relationships with members, volunteers, and staff.
• Handling and resolving member concerns while adhering to YMCA policies.

Our Membership Representatives embody the YMCA's mission to foster youth development, healthy living, and social responsibility. Requirements To thrive in this role, candidates should:

• Be a high school graduate or equivalent (preferred).
• Have prior experience in customer service, sales, or related fields.
• Possess CPR/AED and First Aid certifications (or be willing to obtain them).
• Demonstrate excellent interpersonal and problem-solving skills.
• Relate effectively to diverse groups of people from various backgrounds.
• Be observant, safety-conscious, and able to react calmly in emergencies.
• Have basic computer proficiency.
• Be available to work flexible schedules.