Membership Director - The Y in Catonsville - YMCA : Job Details

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us. At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference! POSITION SUMMARY: Under the direction of the Executive Director, the Membership Director is responsible for providing Cause-Driven management and operations focused around membership operations and general site operations including but not limited to recruitment of new members, member communication, scholarship processing, leadership/support with Social Responsibility activities/events, leadership support with senior member events/activities, special events/activities. The Director will also lead/supervise site operations, associate development, and general site leadership. Day to day operations include associate supervision, support fiscal control, program development, program area facility management/maintenance, program/services optimization and fulfillment. The Director is also responsible for hiring, training, supervising, and leading their associate team in superior levels of member service and engagement. ESSENTIAL FUNCTIONS: • In coordination: plan, develop, and execute high standards and engagement in services for members within Association guidelines and Strategic Plan • Focus on quality experiences and engagement within programs, services, and activities • Recruit, hire, train, lead, and coach talented program associates and volunteers in all areas of responsibility • Foster an environment that is positive and motivating to families, children, and peers. • Work within assigned budget in all areas of responsibility • Support in the budget process as assigned • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and online registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues. • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to associates. Coordinates with the business office as necessary on financial transactions. • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA. • Participate in successful annual support campaign and provide leadership to associate giving and engagement • Ability to work with diverse population, all ages, genders, and sexual orientations • Attend and actively participate in all meetings as assigned • Serves as Leader on Duty as assigned • Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct • Communicate the Y mission and objectives to the community. • Assist in all other areas as assigned. YMCA COMPETENCIES (Team Leader): Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising. Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support. Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress. Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. QUALIFICATIONS: The Membership Director will meet the qualifications set forth by the Y in Central Maryland. Associates shall be of good character and reputation; capable of carrying out assigned responsibilities; capable of accepting training and supervision; and capable of communicating effectively both orally and in writing as applicable to the job responsibility. Minimum qualifications include: • High school education or equivalent • Preferably 2 years of college or equivalent • Sale experience preferred but not required • Preferably supervisory and customer service experience • Flexible Schedule, days, nights and weekends - this position requires significant amount of evening and weekend attendance • Ability to relate effectively to diverse groups of people from all social and economic segments of the community • Proficient computer skills • Current CPR/AED/O2/First Aid certification (or within 30 days of hire) • Completion of new associate training (including Child Abuse Prevention) before scheduled to work • At least 18 years of age 2 PHYSICAL DEMANDS: 1. Will be required to walk, stand, kneel, stoop, push, and lift up to 50 pounds. 2. While performing duties the employee may occasionally work in the outside weather conditions, and is exposed to wet, cold and /or humid conditions. 3. Continuous operations requiring attention to detail and multi-tasking. 4. Will be exposed to cleaning supplies. 5. Must be able to stand or sit for long periods of time. 6. Must be physically able to successfully complete required certifications. An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements for the position. They may include a background check, drug test, driver's license record, CPS, and/or Criminal Background check. Additional driver's license check, CPS, Criminal Background check, alcohol and/or drug testing may be required to be processed in the future in order to meet and maintain the minimum requirements of this position. The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us. All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.