Membership Clerk - Boys and Girls Club of Lake County : Job Details

JOB TITLE: Membership Clerk EMPLOYER: Boys & Girls Club of Lake County (BGCLC) DEPARTMENT: Program Department REPORTS TO: Respective Program Manager STATUS: Part-Time, Non-Exempt PAY: $18-21 an hour START DATE: Immediate SUMMARY The Membership Clerk is the first point of contact at Club sites, playing a vital role in maintaining a welcoming and safe environment. This role includes administrative duties such as managing youth sign-in/sign-out, maintaining records, communicating with parents and guardians, and supporting program staff with critical information and front-desk coverage. The Clerk is instrumental in reinforcing Club policies, building relationships with families, and ensuring strong member engagement and accountability. Typical shifts vary by site and generally fall between 2:15 PM and 7:00 PM on weekdays. KEY RESPONSIBILITIESFront Desk Operations and Member Engagement

• Greet members and visitors with warmth and professionalism.
• Monitor sign-in/sign-out procedures for members to ensure safety and accountability.
• Direct youth to appropriate program areas and communicate effectively with parents.
• Translate for Site Managers when necessary, including during disciplinary conversations.

Parent & Guest Communication

• Provide timely updates to parents about Club programs, schedules, and events.
• Collect and follow up on permission slips and parent forms.
• Register all guests and volunteers; ensure they are directed appropriately.

Administrative Support

• Accurately enter and update member information in the Membership Tracking System.
• Process and record membership payments and maintain supporting documentation for audits.
• Create and maintain membership files and update contact information regularly.

Facility Communication and Visual Management

• Keep bulletin boards, parent communication areas, and signage updated and visually engaging.
• Maintain the site's calendar of events and promote upcoming programs.

Team Support and Club Culture

• Enforce Club rules and model respectful, responsible behavior to youth.
• Attend staff meetings and trainings as required.
• Provide general administrative support to Site Managers and staff as needed.

QUALIFICATIONS

• High School Diploma or GED (Required)
• Bilingual in English and Spanish (Required)
• Minimum age: 18 years
• Experience working with youth aged 6-18 preferred
• Excellent communication skills-both verbal and written
• Efficient typing, filing, and data input capabilities
• Ability to manage multiple priorities with accuracy and professionalism
• Must pass a background check, drug test, and provide proof of eligibility to work in the U.S.

CORE COMPETENCIESCustomer Service: Responds promptly to the needs of members and families, handles concerns with care, and provides clear information about Club activities.Dependability: Fulfills duties with consistency, follows policies, meets deadlines, and communicates when delays or issues arise.Interpersonal Skills: Builds positive relationships with youth, families, and colleagues; demonstrates patience, empathy, and professionalism.Organizational Support: Completes administrative tasks accurately and on time; supports Club policies, events, and goals.Professionalism: Acts with integrity, maintains confidentiality, and represents the Club positively to all stakeholders.