Member Services Representative - Work From Home OK - A-Line Staffing Solutions : Job Details

Job Title:Member Services Representative - Work From Home Must Reside in OklahomaAddress:OklahomaSchedule:M–F, 8:00am – 5:00pm, Full TimeJob DescriptionAssist members, prospective members, and providers with questions regarding benefits and pharmacy services in a high-volume call center environment.Handle inbound calls with a focus on providing customer support and enhancing member satisfaction.Ensure compliance with Medicare Part D enrollment and CMS guidelines.Attend all scheduled training for 4-6 weeks during the defined hours.Critical InformationMUST live in Oklahoma but this role is 100% remote.Internet speed test must show a minimum speed of 25 MBPS download and 3 MBPS upload.A hardwired connection is required; wireless connections will not be permitted.Prior work experience in a call center environment is preferred.Education/Licenses NeededHigh school diploma or GED is required.Bachelor’s degree in Business Administration, Marketing, Finance or a similar field is preferred.Benefits:Benefits are available to full-time employees after 90 days of employment.A 401(k) with a company match is available to full-time employees after 1 year of service.This is an AI-formatted job description; therefore, this does not remove human decision-making.