Member Services Representative - Planet Fitness : Job Details

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Available Hours. Wednesday through Friday from 7:30 am- 3:30 pm Reports To Club Manager and Assistant Club Manager Essential Duties and Responsibilities Customer Service/ Front Desk Activities Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome! Answer phones in a friendly manner and assist callers with a variety of questions. Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests. Respond to member questions and concerns in a timely and professional manner. Conduct beverage or merchandise purchases on the point of sale system. Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting. Ad...Member Services, Member Service, Representative, Customer Service, Retail, Instructor, Fitness