Member Services Rep (Speak Cantonese/Mandarin/Vietnamese/Korean) - Arizona Staffing : Job Details

Annual Enrollment Period - Member Services Advocate to serve members by being an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and any other aspects of plan benefits and services. Must be able to ensure member satisfaction by providing superior customer service and a willingness to help at all times while maintaining a professional demeanor.

Language interpretation You will be expected to provide interpretation for incoming calls. The volume of these calls is not expected to be high but must be able to have a full conversation in Cantonese.

In the down time you will do some light admin work such as database cleanup / ad hoc projects, some light outbound calls.

Training on all admin duties and call expectations will be provided.

Additional Skills & Qualifications:

Call center experience is not required. Any customer service experience, at least 2 years: Healthcare, doctor office, dental office, or hospitality experience is a plus.

Language Requirements (in order of priority):

• Cantonese
• Mandarin
• Vietnamese
• Korean
• Spanish - these will be the least prioritized

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.