Member Experience Manager - Monroe - Lake Trust Credit Union : Job Details

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living; it's a way to live. We work to support our members, whether celebrating moments of joy, finding solutions to obstacles, or offering encouragement during struggles. The value of our work isn't measured in dollars and cents; it's seen in our communities and felt by those who believe in us.

Benefits Include

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DEI initiatives
• Work-life integration

The Member Experience Manager is passionate about leading and inspiring others to deliver the best member experience. They are committed to demonstrating Lake Trust Core Values and delivering a Brand Promise to both internal and external members. This individual leads by example and serves as a role model for their team and peers. They are responsible for maintaining operational excellence of a full-service branch, including operations, lending, product sales, member service, security, and safety, in line with the Credit Union's objectives. They aim to meet or exceed branch sales and service goals through coaching team members to build and strengthen member relationships. Additionally, they seek opportunities to make a difference in the communities served by Lake Trust.

What You'll Do

• Deliver on our Brand Promise and GUIDE principles with every interaction (internal and external members).
• Coach and mentor team members to develop sales and service skills, providing the best member experience and fostering personal growth.
• Promote teamwork to boost employee engagement and empower team members to deliver outstanding service.
• Communicate effectively when handling complex or sensitive service issues, using sound judgment and creative thinking to resolve matters and ensure high member satisfaction.
• Oversee all operational aspects of the branch, including audits and developing, implementing, and revising branch procedures with strong business awareness.

What You'll Bring

• BA/BS degree or equivalent management experience.
• 3-5 years of leadership experience.
• A passion for developing and leading people.
• Ability to think critically, independently, and creatively to develop strategies and solutions.

What You'll Get

• Opportunities to collaborate and foster a positive work environment.
• Openness to change and new opportunities, leading to diverse experiences and career growth.
• A focus on member wellbeing, which enhances engagement, team dynamics, motivation, and community culture.