Medication Support Coordinator I - Brigham and Women's Hospital : Job Details

SummaryResponsible for performing a variety of medication-related tasks, as well as other duties in support of department operations within their scope of practice.Does this position require Patient Care? No

• Supports the clinic by assisting with patient medication management.
• Receives, reviews, and facilitates requests for medication renewal.
• Reviews requests according to guidelines, pends the requests in the electronic medical record, and routes to prescriber for review and signature.
• When electronic prescribing is unavailable, transmits prescription information to pharmacies by phone, fax, or paper as an agent of the provider.
• Acts as a resource for patients on procedures for obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication-related issues.
• Completes medication prior authorization paperwork or e-Forms for signoff by the clinical care team in collaboration with the patient.
• Monitors the progress of prior authorization statuses throughout the review process, updating relevant parties as necessary.

High School Diploma or Equivalent required.Can this role accept experience in lieu of a degree? No

Experience in Medical Office/Hospital/Managed Care (1-2 years) and Medication Administration/Pharmacy (1-2 years) required. Experience with electronic medical record systems and Outlook preferred.

• Knowledge of laws and regulations related to clinical practice and patient confidentiality.
• Knowledge of medication abbreviations, symbols, indications, and dosages, along with common medication questions.
• Strong written and verbal communication skills.
• Demonstrated service excellence skills including active listening, problem solving, and maintaining composure in emotional situations.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (with assistive device)
• Carrying Frequently (34-66%) 20-35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (