Medical Receptionist - Allied Digestive Health : Job Details

Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health US News & World Report.

We are excited to announce that we are looking for a Full-Time Medical Receptionist at our Gastrointestinal Care of Long Island's office in Massapequa, NY.

The Medical Receptionist at Gastrointestinal Care of Long Island - Dr. Herbert Pasternak (GCLI) serves as the vital first point of contact for patients seeking specialized gastrointestinal healthcare services. This role is essential in ensuring a smooth and welcoming experience by managing patient check-ins, scheduling appointments, and handling communications efficiently. The receptionist will coordinate with medical staff to facilitate timely patient flow and maintain accurate records, contributing directly to the quality of care provided. Attention to detail and professionalism are critical, as the role involves managing sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Receptionist supports the clinical team by fostering a positive environment that enhances patient satisfaction and operational efficiency.

• High school diploma or equivalent.
• Previous experience in a medical receptionist or front desk role within a healthcare setting.
• Familiarity with electronic health record (EHR) systems and basic computer proficiency.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
• Knowledge of medical terminology related to gastrointestinal care is preferred but not mandatory.

• Certification as a Medical Administrative Assistant or equivalent credential.
• Experience working in a gastroenterology or specialty medical practice.
• Proficiency in insurance verification and billing procedures.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the Long Island area.
• Demonstrated ability to handle multiple tasks efficiently in a fast-paced clinical environment.

• Greet patients and visitors warmly, providing assistance and directing them appropriately within the clinic.
• Manage appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems to optimize provider availability.
• Answer incoming phone calls promptly, addressing patient inquiries, providing information, and routing calls to the appropriate staff members.
• Verify patient insurance information and assist with the collection of co-pays or outstanding balances at the time of service.
• Maintain accurate and confidential patient records, ensuring compliance with HIPAA and clinic policies.
• Coordinate with clinical staff to prepare patients for their appointments and communicate any special instructions or updates.
• Handle administrative tasks such as filing, faxing, and managing correspondence related to patient care and clinic operations.

The Medical Receptionist utilizes strong organizational skills daily to manage appointment schedules and patient flow, ensuring minimal wait times and efficient clinic operations. Effective communication skills are essential for interacting with patients, providers, and insurance companies, facilitating clear and compassionate exchanges. Proficiency with EHR systems and office software enables accurate data entry, record keeping, and retrieval of patient information, which supports clinical decision-making. Problem-solving skills help address patient concerns and resolve scheduling conflicts promptly, maintaining a positive patient experience. Additionally, attention to detail and confidentiality are critical in handling sensitive health information in compliance with regulatory standards.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits

Full-time