Medical Front Desk -HIRING - Career Strategies : Job Details

Hours: Mon-Fri 8am-5pm Job Summary: The Medical Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a positive patient experience. This position is responsible for managing front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and providing general administrative support to ensure smooth clinic operations. Key Responsibilities:

• Greet patients and visitors in a professional and friendly manner
• Check patients in and out for appointments, ensuring all forms and documentation are completed
• Schedule, confirm, and reschedule appointments using the practice's scheduling system
• Verify insurance eligibility and obtain necessary authorizations or referrals
• Collect and process co-pays, deductibles, and outstanding balances
• Answer incoming calls, route messages, and respond to inquiries promptly and courteously
• Maintain patient confidentiality and comply with HIPAA regulations
• Manage front office inventory and keep the reception area clean and organized
• Communicate effectively with medical staff and support coordination of patient care
• Assist with administrative tasks such as data entry, filing, and faxing as needed

Qualifications:

• High school diploma or equivalent required
• 1+ year of experience in a medical office or customer service role preferred
• Knowledge of insurance plans (PPO, HMO, Medicare, etc.) and medical terminology a plus
• Proficiency in electronic medical record (EMR) systems preferred
• Strong communication, organization, and multitasking skills
• Ability to remain calm and professional in a fast-paced environment
• Bilingual (Spanish/English) is preferred