Medical Call Center Staff - Miami Nation Enterprises : Job Details

Who We Are: Miami Federal, part of Miami Nation Enterprises, provides top-tier support and economic opportunities for the Miami Nation and its citizens. We excel in multiple sectors, ensuring compliance, efficiency, and innovation in every federal project. Our SBA-certified 8(a) companies drive success with integrity and excellence, enhancing national security and community well-being. Miami Federal provides construction, information technology, software development, facilities management, training, event management, and environmental services to both the Department of Defense and civilian agencies. Join us in making a lasting positive impact! Overview: We are seeking a compassionate, experienced, and skilled professional to join our team as a Call Center Specialist in a medical or hospital setting. This role plays a critical part in supporting Service members, Veterans, and their families by delivering high-quality, empathetic, and solution-focused support over the phone. The ideal candidate will have prior experience in triage, care management, motivational interviewing, and crisis counseling, and must be fluent in English and/or Spanish. This position requires strong communication skills, emotional intelligence, and the ability to manage calls professionally, especially in high-stress or crisis situations. If you're dedicated to providing exceptional care and support through every interaction, we encourage you to apply. Disclaimer: This position is contingent upon contract award. Submission of your resume indicates your interest in being considered should Miami Federal receive the award. Final offers and start dates will be determined following contract award and government direction. Essential Duties and Responsibilities:

• A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
• A minimum of one year of experience in a medical/hospital call center
• Fluent in English and/or Spanish, both oral and written
• Ability to handle inquiries and requests in a courteous and professional manner
• Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
• Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
• Ability to communicate information clearly, accurately, and completely
• Ability to record all pertinent information accurately and efficiently
• Ability to handle crisis and abusive calls in a professional and effective manner
• Ability to control the pace and flow of the inquiry/request and manage call time effectively

Job Qualifications and Requirements:

• Bachelor's degree
• Strong accounting, analytical, and critical thinking skills
• Solid technical knowledge and research skills
• Excellent interpersonal, oral and written communication skills
• Detail-oriented with a high degree of accuracy and ability to multi-task
• Strong organizational and time management skills.
• Ability to maintain strict confidentiality, discretion, strong ethics
• Team player, collaborative, able to work with all levels of the firm.

Miami Nation Enterprises is an Equal Opportunity Employer.