Medical Call Center Representative - Chapa-De Indian Health : Job Details

Our team is growing again and we are seeking a new Medical Call Center Representative. Youll be the friendly voice our patients turn to when they need assistance. From scheduling appointments to answering questions, youll be the one who guides them through their healthcare journey with compassion and empathy.

Hourly Rate: $21.00 - $24.45 starting, DOE.

Benefit Highlights:

• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)
• Retirement Plan with 6% match

Your Responsibilities:

• Field inbound calls from patients with professionalism and compassion
• Schedule appointments and coordinate with healthcare providers
• Provide accurate information on services, procedures, and general health inquiries
• Escalate urgent matters to appropriate medical staff promptly and efficient