Medical Billing Customer Service Representatives - Florida Staffing : Job Details

TEKsystems in partnership with leading healthcare client is transforming the patient billing experience with the launch of our Single Billing Office (SBO) model. This new approach consolidates hospital and physician billing into one unified statement, simplifying the payment process for our patients. We are seeking Customer Service Representatives (CSRs) to support this transition by assisting patients with updating their payment information and navigating the new billing system. This is a critical role in ensuring a smooth and positive experience for thousands of patients during this change.

Key Responsibilities:

• Proactively contact patients with existing recurring payment plans to update their credit card information in the new EPIC-based system.
• Clearly and empathetically explain the need for updating payment details due to the transition from a third-party portal to EPIC.
• Re-establish autopay for grandfathered payment plans.
• Manage a work queue in EPIC to identify and prioritize outreach to affected patients.
• Handle inbound calls from patients with questions about their bills, payment plans, or the new billing system.
• Collaborate with Shannons team to manage overflow and ensure timely responses to patient inquiries.
• Maintain professionalism and sensitivity when discussing financial matters with patients.

Qualifications:

• Previous experience in a call center, healthcare billing, or customer service role preferred.
• Strong communication skills with the ability to explain complex billing changes in a calm and reassuring manner.
• Comfortable using EPIC or similar electronic health record systems (training provided).
• Ability to manage a high volume of calls and multitask effectively.
• Empathy, patience, and a customer-first mindset are essential.

Work Schedule:

• 2-month contract only!
• Hours: MondayFriday, 8:00 AM 4:30 PM
• Start Date: September 8th
• Training Provided

Why Join?

• Be part of a meaningful transformation in healthcare billing.
• Help patients feel supported and informed during a major system change.
• Join a collaborative and mission-driven team.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.