Job Location : New York,NY, USA
NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine is committed to improving the human condition through medical education, scientific research, and direct patient care.
Position Summary: We have an exciting opportunity to join our team as a Medical Assistant Temp/Per Diem (Temp Program). In this role, the successful candidate assists physicians and/or Advanced Care Practitioners and nurses in providing patient care. This role is responsible for validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. The Medical Assistant is also responsible for administrative tasks such as scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities:
Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff
Escalates issues
Answers phone calls
Reviews and responds to inbasket messages
Follows up on Rx refill requests
Assists physician with patient intake and transcribing visit into EPIC
Performs other duties as needed
Clinical and Administrative Responsibilities:
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
Follows guidelines for validating patient medical record when accessing and updating information including patient name and date of birth
Assists with maintaining patient flow to and from exam rooms and treatment areas
Assists in escorting patients and specimens throughout the facility
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
Communicates the functionality and purpose of MyChart to patients during intake
Ensures the appropriate translation services or equipment is in place prior to the start of visit
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy and procedure and with documentation of any required competency in place
Preps the appropriate patient encounter ensuring that all relevant information for visit is up to date including bloodwork, radiology images, medications, and past medical history
Reviews and imports any Prepare for your Visit Outside Information and patient history prior to provider encounter
Works with clinical team to ensure logbooks related to equipment specimen collection and other clinical safety measures are followed per FGP standards
Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories Immunization Medical and Surgical
May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic
Maintains patient privacy as it relates to HIPAA standards
Handles appropriate patient calls and documents outcome of all patient communications as needed
Refers all clinical questions/concerns to RN/Provider
Assists with inbasket message management including any necessary tasks related to patient medical advice requests as per best practices
Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
Assists physicians with procedure and/or set up according to the specialty where necessary
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen, and medical equipment as needed
Effectively communicates as supplies need to be replenished
Cleans and sterilizes designated equipment after use following organizational policy and guidelines and with documentation of required competency in place
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
Reviews appropriate downtime procedures as it relates to patient visit
Completes annual competencies such as Fire Safety Hazardous Waste Medsled HIPAA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization medication refills and referrals related to patient continuity of care
Assists with prescription refill request by locating requested prescription in EMR identifying last patient visit and tasking RN LPN or Provider to evaluate set up and/or process for renewal
Accompanies physician into exam room and transcribes history including history of present illness past medical and surgical history family and social histories medications and allergies physical exam laboratory and radiologic orders as dictated by the MD and document accurately the physicians encounter with the patient
List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician
Documents patient orders including laboratory tests radiology tests medications, etc.
Performs other duties as assigned
Patient Experience and Access:
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES Connect Align Respond Ensure and Sign Off
Greets patients warmly and professionally stating name and role and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person by phone or via electronic messaging
Proactively anticipates patient needs and participates in service recovery by applying the LEARN model Listen Empathize Apologize Resolve Notify and escalates to leadership as appropriate
Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership i.e. ways to optimize provider schedules how to minimize delays increase employee engagement, etc.
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles
Minimum Qualifications:
To qualify you must have a High School Diploma or the equivalent
Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution such as American Association of Medical Assistant AAMA; American Medical Technologies AMT; National Center for Competency Testing NCCT; National Healthcare Association NHA
Competencies: Working knowledge of English is evident in verbal reading and writing abilities; other language an asset; demonstrated ability in computer skills Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience
Preferred Qualifications:
MA experience preferred
EKG phlebotomy and venipuncture experience preferred
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program, and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
The salary range for the role is $26.00 - $26.00 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need.