Medical Assistant - Central Nurse Triage - Duly Health and Care : Job Details

OverviewLocation: Downers Grove; In-Office Hours: Monday-Friday, 8:30am-5:00pm Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark! Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
  • $2625 Tuition Reimbursement per year for Part Time
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and Social Impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met..

Responsibilities Performs all Telecare Medical Assistant duties ( 20%)

• Telecare Medical Assistant duties including but not limited to prioritizing phone calls, processing/pending refills, relaying test results, providing patient education and outreach under the direction of the physician champion and nurse management directives.
• In-basket tasks including but not limited to faxing requests under HIPAA guidelines, generating patient outreach letters, updating patient EMR records, transcribing faxed prescriptions into EMR system and routing to the appropriate party for processing.
• Acts as a resource to peers and supervisor (10%)
• Occasionally assists Lead Telecare Medical Assistant with training new staff.
• Participates with time studies when new workflow developments are created for new Telecare Medical Assistant tasks.
• Participates in Telecare Medical Assistant/Clerk related projects as needed.

Acts as resources to clerk (5%)

• In the absence of the support clerk, comes into the office as needed to complete clerk duties.
• All other duties as assigned per Management discretion.

Prior-Authorization:

• Data Collection and Documentation (25%)
• Receives and documents, telephonic, and/or electronic requests for medications that require prior authorizations - source of request is from Primary Care Physicians, Specialists and Ancillary providers.
• Verifies member eligibility and basic benefit coverage levels including obtaining information on coordination of benefits and third-party liability as appropriate

QualificationsLICENSE/CERTIFICATION:

• CPR certification required.
• Active Medical Assistant certification through one of the following: American Association of Medical Assistances (AAMA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), National Healthcare Association (NHA) preferred.

EDUCATION:

• High School diploma or GED and a graduate of an accredited Medical Assistant program preferred.

EXPERIENCE: Preferred 1-2 years of experience in as a medical assistant in a medical office setting such as a physician office, hospital, or long-term nursing facility and or healthcare call center. The compensation for this role includes a base pay range of $21.43-23.63 for a Medical Assistant; Certified or Registered Medical Assistant the base pay range is $22.97-24.57, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.