Medical Administrative Assistant - SHERIDAN MEMORIAL HOSPITAL : Job Details

#''''''ABOUT SHERIDAN MEMORIAL HOSPITAL At Sheridan Memorial Hospital, we are proud to have achieved the 5-Star Quality Rating, ranking us in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. We believe that our ability to deliver excellent healthcare begins with our people, and we are proud of our more than 750 skilled, experienced, and caring employees. We have over 100 providers who specialize in 25 areas of expertise. Our facility is state-of-the-art, and we are dedicated to providing outstanding patient-centered care. ## Nestled at the foothills of the Big Horn Mountains in northern Wyoming, spectacular scenery and outdoor activities abound. Our hospital has the latest technology and equipment comparative to that of many larger facilities, and you will find our staff is friendly, compassionate, caring, and courteous. We focus on creating and nurturing a workplace that encourages, recognizes, and rewards individual effort and creativity. Leadership is responsive to changing modes of healthcare delivery and adapts accordingly. We value effective communication and honesty and believe teamwork based on mutual respect is key to success. JOB SUMMARY The person in this position is responsible for the office#s daily activities and projects, making appointments for patients following medical practice procedures. All forms of communication to the office will be given prompt, courteous, and professional attention. Visitors will be greeted and/or assisted in the same manner. Employees in this position will ensure that patient information is obtained and accurately updated in the hospital#s electronic medical record (EMR), insurance is verified at every registration, and co-pays and payments are collected and accurately posted.#Information will be available so patients can be informed of clinic policies, procedures, services and other information as required or requested. Other duties include providing clerical support needed to complete coding and billing of procedures by providers. Assist in cleaning and stocking of patient rooms as needed. Assist with patient care responsibilities as delegated. ESSENTIAL DUTIES/RESPONSIBILITIES Monitors the current status of the work for supervisor. Schedules appointments for patients either by phone or in person after an office visit. Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail or redirection of calls as needed.# Collects copays as required. Obtains, verifies, and updates patient information and provides support services to patients and medical staff. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.# Promotes and participates in the implementation, maintenance, and continuous evaluation of EMR. Secures all required documentation (i.e. insurance information, consents and releases are completed and filed, requests sent for additional information from other agencies as needed). Documents are appropriately attached (scanned, filed, and distributed as necessary) to patient charts. Communicates as needed with providers/clinicians and other staff about any patient concerns/issues related to scheduling.# Composes correspondence and disseminates to appropriate individuals.# Uses customer service principles and techniques to deal with patients calmly and pleasantly. Prepares various documents and handles confidential matters in accordance with clinic rules and procedures. Greets visitors and assists them as appropriate. Directs visitors to appropriate waiting areas and appropriately and courteously screens solicitors for relevance to organization needs. Requests, locates, sends, and receives patient medical records. Maintain#files and assists in establishing office systems. Maintain office cleanliness with assigned daily cleaning. Assists with Occupational Health record keeping, scheduling, faxing, scanning, emailing as needed along with any other duties as assigned. MINIMUM QUALIFICATIONS Education / Experience / License and Certifications: High school diploma or general equivalency diploma (GED), required. Medical terminology preferred but not required. Medical Assistant experience preferred but not required. BLS certification, required within 6 months of hire date. Additional certifications may be required based on unit assignment. Additional Skills Ability to effectively communicate in English, both reading and writing.# Multi-line telephone knowledge.# Computer knowledge.# Ability to operate designated equipment as specified included computer keyboarding.# Basic clerical training, including basic filing procedures (both numerically and alphabetically).# Ability to work under pressure with time constraints.# Basic knowledge of medical record content and sequence. Ability to function independently with minimal direction.# Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required. Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. #If you would like more information about your EEO rights as an applicant under the law, please click#here. #

ABOUT SHERIDAN MEMORIAL HOSPITAL

Sheridan Memorial Hospital is a progressive, state-of-the-art facility nestled beneath the Big Horn Mountains in beautiful Northeast Wyoming. Founded over 100 years ago, Sheridan Memorial is licensed for 88 beds with over 60 physicians who provide primary medical care and specialty care in more than 15 areas. We are proud of our more than 700 employees who provide personalized, patient-centered care in a healing environment. When people think of excellent healthcare, they think of Sheridan.

JOB SUMMARY

The Accounts Receivable Specialist is responsible for providing excellent customer service while assisting in the collection of client and patient outstanding balances, and posting of monies and adjustments from a wide array of pay sources accurately and timely.

ESSENTIAL DUTIES/RESPONSIBILITIES

* Demonstrates the ability to assist patients with billing problems and questions.

* Able to meet high telephone demands and return voicemails in timely fashion.

* Responsible for complete and organized record keeping of cash boxes, credit card transactions and posting batches.

* Reviews, validates and posts payments as received, insuring such payments are posted to each account appropriately.

* Post electronic and non-electronic payments, processing daily business transactions including non-patient revenue.

* Communicate professionally and effectively with internal and external contacts.

* Greet all patients, staff and community members upon presentation.

* Update patient registrations and verify eligibility.

* Assist in distribution of incoming mail.

* Make daily deposit to bank.

* Reconciling and closing batches accurately and timely.

* Ensure appropriate use of adjustment codes and activity codes to allow for appropriate workflow and trending.

* Escalate unresolved issues appropriately and recommend solutions to minimize future problems.

* Assist with training of new employees and promote teamwork within department.

* Maintain a working knowledge of hospital billing processes and all related department policies.

* Prepares patient itemized bill upon request, explain charges, payments, adjustments.

* Maintain confidentiality of all patient demographics, medical and financial information at all times. Maintain confidentiality of all company and client information. Ensure proper handling and disposal of confidential documents and adheres to all HIPPAA rules and regulations.

* Performs other duties as assigned or needed to meet the needs of the department / organization.

MINIMUM QUALIFICATIONS

Education / Experience / License and Certifications:

* High school diploma or general equivalency diploma (GED), required.

* Course work in business math or bookkeeping or one year of college, preferred

Additional Skills:

* Strong organizational, problem solving and listening skills, and attention to detail

* Must possess high level of customer service skills and participate as strong collaborative team player.

* Demonstrates the ability to maintain high level of confidentiality.

* Ability to read and communicate effectively in English

* Ability to cope with stressful situations and maintain a calm and professional demeanor.

* Ability to work in fast-paced, challenging and stressful work environment.

* Must possess the ability to do multiple tasks simultaneously.

* Ability to maintain high levels of accuracy and organization during high volume periods, with the ability to prioritize, meet changing deadlines, and troubleshoot problems.

* Ability to work independently and meet deadlines with minimal supervision

* Knowledge of hospital and departmental policies, procedures, and systems.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.

Pre-employment drug and alcohol screening is required.