Manager, Workforce Management - Krispy Kreme : Job Details

Since its founding over 80 years ago, Krispy Kreme's focus has remained the same - making fresh, premium quality doughnuts inspired by their founder's original recipe. The brand's iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kreme's in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kreme's melt-in-your-mouth doughnuts being made right before their eyes. Krispy Kreme's Manager of Workforce Management will be the primary person responsible for all WFM related items, including LMS configuration adjustments and shop setup. The Manager of WFM will also be responsible toensuring software is aligned with labor management goals andexpectations. Serve as support for Operations and Integrated OperationsServices. HERE'S A TASTE OF WHAT YOU'LL BE DOING Actively and consistently support all efforts to simplify and enhance the customer and user experience as it relates to LMS.Executes on budget forecasts and owns the development and implementation of staffing and metric models, reporting and analysis. Provides support to business planning needs.Serves as the primary contact and subject matter expert in support of staffing, reporting summaries, forecast trends and workforce optimization issues.Ensures complete analysis and understanding of interdependencies and business risks that could impact or be impacted by the delivery of proof of concepts, new products, services, processes and/or support technologies and solutions risk mitigation strategies as it relates to WFM.Provides oversight of complex data management including reviewing, analyzing and providing solutions that maximize performance levels and competencies need to maintain a productive workforce.Ensures all defined business rules and policies are documented and implemented as designed.Leads deployment and provides administrative oversight for all WFM municates staffing and scheduling tools and processes in the WFM platform to the organization.Develops strategic vision on WFM tools and promotes common processes to improve staff scheduling effectiveness, including strategies to manage payroll cost, including the mitigation of overtime usage.Recognizes and recommends operational and staffing support improvement strategies.Performs other duties and responsibilities as assigned by leadership.Partners with division vice presidents to address key opportunities around workforce.This role will closely work with the Demand and Supply planning teams as well as be a key decision maker around labor efficiency.This position closely and efficiently works with business partners across the HR, IT and finance organizations. YOUR RECIPE FOR SUCCESSBachelor's degree in Business, Finance, Accounting, or related field.3-5 years of experience with WFM methodologies, correlation analysis, etc.Full understanding of and ability to create/manage forecasting, capacity planning, supply planning, scheduling and real time management processes and tools.Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with all levels within the organization.Advanced computer skills, including MS Office (i.e. Word, Excel, PowerPoint, and Outlook).Excellent organizational and time management skills. Effectively manages multiple priorities, projects, and workflow.Ability to influence others and interact with all levels of the anized and attention-to-detail approach.Perform basic math, understanding finances and cost management. Ability to travel locally and domestically up to 25% of the time.Proven ability to work cross functionally.BENEFITSComprehensive benefits (medical, vision, and dental insurance)Employee discount program401K planPTO and 'dream' daysCompany eventsEducation ReimbursementHospital Indemnity InsuranceAdoption AssistanceLife InsuranceFSA/HSA PlansPet InsuranceKrispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kreme's over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.