Manager, Software Development - Hearst Health : Job Details

Join to apply for the Manager, Software Development role at Hearst Health

Join to apply for the Manager, Software Development role at Hearst Health

Job DescriptionThe Manager, Software Development will oversee a subset of development team of Developers and QA Engineers focused on the maintenance of our SaaS-based application platform. This is a hands-on leadership role requiring both strong technical expertise and experience in managing Production Support as well as Development.

Job DescriptionThe Manager, Software Development will oversee a subset of development team of Developers and QA Engineers focused on the maintenance of our SaaS-based application platform. This is a hands-on leadership role requiring both strong technical expertise and experience in managing Production Support as well as Development.As a key technical leader, you will work closely with DevOps and other cross-functional teams to deliver high-impact features and drive continuous support in our SaaS platform. You will play a central role in solving complex delivery challenges—balancing rapid iteration, high quality, system reliability, and user satisfaction.The ideal candidate has a deep understanding of Java, Spring, Hibernate, ReactJS, Python, and AWS frameworks, combined with a proven track record of leading Agile teams through full product lifecycle development—from planning to production support.

• This position will be expected to collaborate onsite three (3) days per week in our Tampa office.

Responsibilities:

• Lead the Production Support team during critical issues, providing 24/7 support coverage. Managed timely communication and status updates to both internal and external stakeholders, ensuring transparency and alignment throughout the incident lifecycle.
• Serve as team lead on incident management processes, coordinating rapid responses to software outages and production emergencies to minimize service disruptions.
• Serve as first line of defense on emergency escalations, providing regular after hours support handling escalations and writing Root Cause Analyses (RCA).
• Implement proactive Corrective Action Plan (CAP) to prevent recurring issues.
• Lead a cross-functional Agile team of software engineers and QA in delivering high-quality software features and updates.
• Lead sprint planning, standups, retrospectives, and other Agile ceremonies.
• Oversee the full software development lifecycle from design and development to deployment and support.
• Guide the team on architecture, technical decisions, and best practices across Java, Spring, Python, and AWS.
• Collaborate with Product Management and DevOps to ensure timely and reliable delivery of product updates and fixes.
• Ensure smooth production operations, including proactive monitoring, incident response, and root cause analysis.
• Mentor and coach team members for both technical growth and career development.
• Own and improve team metrics like velocity, quality, and delivery timelines.
• Suggesting and facilitating process improvements including measuring, adjusting, following up, and reporting back on success
• Engage in coding activities such as code reviews, pair programming, and contributing to features and technical debt resolution.
• Provide direct technical support for production issues, including troubleshooting, debugging, and implementing emergency fixes to ensure system stability and minimize downtime.
• Understand and utilize AI technology to help streamline processes and enhance deployment

Education Requirement:

• Bachelor's degree is required, preferably a BS in Computer Science or related degree. Master's degree in computer science or related field is preferred.

Experience Requirements:

• 7+ years of professional software development experience, including:
• 3+ years with Java & Spring ecosystem.
• 2+ years with Python-based tools, scripting, or APIs.
• 3+ years using AWS (EC2, Lambda, S3, CloudWatch, etc.).
• 3+ years managing engineering teams in an Agile/Scrum environment.
• Proven experience in a management role overseeing application production support in a Java-based environment.
• Demonstrated ability to manage high-pressure situations, such as critical software outages and emergencies.
• Deep understanding of incident management, root cause analysis, and ITIL frameworks.
• Ability to interface well with Professional Service staff and other non-technical members of the organization.
• Experience in SaaS product development and managing live production systems.
• Hands-on experience with CI/CD pipelines, monitoring tools, and release processes.
• Strong problem-solving skills and ability to make architectural trade-offs.
• Demonstrated aptitude for learning new technologies.
• Extensive knowledge of AWS, Java, J2EE, JavaScript, GWT, React, Python, Hibernate, MySQL, JDK, UNIX, Cron, and Shell Scripting.
• Must have experience with source control systems.
• Solid analytical and development skills.
• Strong communication skills (verbal and written).
• Experience and ability to work in a constantly changing, fast paced, and deadline-driven environment.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member's health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance.Benefits Snapshot:

• Medical, vision, and dental plans for full time employees
• 401(k) offered with a generous match
• Benefits begin on first day of the month following employment
• Exercise/Health Club reimbursement opportunity
• Monthly dependent care reimbursement opportunity
• Short Term and Long Term disability
• Basic Term Life and AD&D Insurance

Paid Time Off

• 18 days Paid Time Off
• 15 Company Paid Holidays in 2025

EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED. Always be aware of Recruitment Fraud

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionEngineering and Information Technology
• IndustriesHospitals and Health Care

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