Manager, Service Transition - NTT Limited : Job Details

Manager, Service Transition page is loadedManager, Service TransitionApply remote type Hybrid Working locations Pennsylvania, United States of America Colorado, United States of America time type Full time posted on Posted 2 Days Ago job requisition id R-133411

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

The Manger, Service Transition is a management role, responsible for overseeing, managing and coordinating the activities of the team in the completion of a transition project.

This role ensures that transition projects adhere to all required governance processes, utilizes the correct tools and that client requirements are met.

The Manager, Service Transition fosters a collaborative and innovative team culture focused on operational excellence.

• Acts as the point of escalation for transition projects and will take responsibility for resolving or owning the resolution of all escalated issues.

• Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training and change management activities.

• Contributes to the Pre-Sales process by partnering with the internal stakeholders to understand the client's requirements and to plan and design the required transition process.

• Undertakes due diligence investigations to determine exact client requirements.

• Works according to standard and set project management methodologies to plan and manage the execution of service and outsource transition projects.

• Establishes positive relationships with the stakeholders and engage with them on a regular basis.

• Plans and coordinates engagement sessions with the client and prepare for and facilitate these sessions.

• Ensures that all parties remain informed throughout the process by ensuring that the required communication and reports are prepared and distributed on a regular basis.

• Identifies resource requirements for the transition project and negotiate and agree the use of the resources.

• Ensures that the environment is prepared, configured and equipped to operate and support the client service according to agreed Service Level Agreements.

• Performs as a people manager to the cross functional transition team, developing team members to grow in their roles.

• Fosters a collaborative and innovative team culture focused on operational excellence.

• Advanced knowledge of project management methodologies, tools and standards (both Waterfall and Agile)

• Advanced business and commercial acumen coupled with strategic thinking ability

• Ability to develop and enhance client and stakeholder relationships.

• Advanced understanding of IT industry and expertise on transition management approaches and methodologies.

• Ability to construct plans and schedules with pricing information within a framework.

• Ability to interpret, deconstruct and contribute to contract collateral.

• Excellent communication skills, both verbal and written.

• Bachelor's degree or equivalent in Computer Science or Information Technology or a related field.

• Relevant ITIL certification preferred.

• PMBOK and/or Prince II Certification(s) desirable.

• Advanced experience in Service Transitioning and Project management preferably gained within a global IT services organization.
• Advanced experience in engagement across contractual review and service definition.
• Advanced track record in managing complex client transition projects, preferably within a large enterprise environment.
• Advanced demonstrable experience in communication and negotiation at senior management level.
• Advanced demonstrable expertise in transition management approach and methodology.
• Knowledge of Data Centre Operations and Field Service dispatch will be valuable.

Workplace type:

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

Your career here is about believing in yourself and taking on great opportunities and new challenges.

It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.