Manager, PostProd Engineering - Warner Bros. Discovery : Job Details

Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, the stuff dreams are made of, we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next... From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role... The Manager is senior member of the post-production engineering organization with experience in leading people, the innovation of post-production technology and automating the movement and transformation of video. The primary role of the Manager is to manage a team of engineers accountable for the build and support of virtualized desktop infrastructures, both private and public. You will partner with customers, vendors, technical sourcing, legal and cross-functional engineering teams to scope, design, build and support domestic & international virtualized desktop infrastructure(s) for WBD Global Linear Networks & Streaming Post Production. The position requires proficiency in public & private desktop virtualization, systems administration, task automation through API and scription tools and creative applications (Avid, Adobe). You must possess a forward-thinking approach, anticipating challenges, initiating solutions, and actively seeking opportunities to improve processes and outcomes without solicitation. Exceptional client relationship building and willingness to maintain a flexible schedule in support of production changes are necessary. You will manage your staff to drive innovation and technology change management, set work priorities for yourself and staff, negotiate and influence desired outcomes, and remove hurdles impeding progress on projects and problems. Your Role Accountabilities... Day-to-Day

• Hands-on: Build, configure & troubleshoot virtual desktop infrastructure
• Oversee the technology infrastructure; Oversee team members in all day-to-day work, including but not limited to: Customer Relationship Management (Incidents, Service Requests, Changes and Knowledge); Testing & Analysis for new products/features/versions; Client Onboarding; Vendor Case Management.

Technical Leadership & Expertise

• Centers of Excellence: Develop & disseminate technical expertise; Improve Process and Efficiency; Foster innovation and Continuous Improvement; Support strategic initiative.
• Problem Solving & Technical Guidance: Remove hurdles impeding the progress of solving problems; Provide technical direction and mentorship to staff, helping them to develop skill and knowledge.
• Design & Implementation: Oversee the design, implementation, and support of technology infrastructure.
• System & Workflow Documentation: Craft & review build diagrams, workbooks and/or flow charts illustrating high level system connectivity and workflow orchestration, providing direction on revisions.
• Vendor Assessment: Review Vendor Risk Assessments and Product Security Reviews, providing direction on revisions.
• Vendor Product Management: Work with vendors on delivering product features and enhancements

Client and Partner Relationship Management

• Client Service Management: Build and maintain strong relationships with clients through personalized communication and proactive support.
• Expectation Management: Clearly set, communicate, and meet the expectations of all stakeholders involved in a production and/or project.

Project Management and Planning

• Project Planning & Oversite: Plan, define scope, monitor, review, and guide project to ensure it's aligning with goals and stays on track.
• Risk Management: Identify and mitigate risks that could impede production or impact project timelines and outcomes.
• Client Liaison: Consult with clients to understand their needs and ensure project deliverables meet their expectation.
• Budget Management: Provide technology cost estimates; Create Bill of Materials
• Resource Planning: Manage resource allocation to projects; Identify resource needs, writing business justification & costs to hire resources

Staff Leadership and Development

• Staff Management & Development: Manage the recruitment, retention, and performance of staff; Develop and mentor team members, helping them grow their skills and abilities towards their chosen career path.
• Direction and Vision: Guide and motivate team members to meet the direction and vision of leadership.
• Support & Resource Allocation: Provide necessary support, resources, and guidance for team members to succeed in their roles.

• Problem Solving and Decision Making: Navigate difficult situations, solve problems and make decisions that benefit the organization

Strategic Contribution

• Strategic Planning & Goal Setting: Develop long-term business strategies and identifying potential opportunities and threats; Set realistic & achievable goals that align with the organizations vision; Create plans to implement these goals, including timelines and resource allocation.
• Process Improvement: Identify and implement process improvements to enhance efficiency and quality in support of the enterprise.

Qualifications & Experiences...

• 4-7 years demonstrated expertise building and supporting integrated systems for media production.
• Bachelor's Degree required. Concentration related to Information Systems, Digital Innovation, Computer Science, or Technology Engineering disciplines preferred.
• Proven ability to defuse difficult situations through active listening, empathy, clear communication and problem solving.
• Proficiency in desktop computing and virtualized environments running Window/Linux/Mac operating systems; data storage and transfer fundamentals; and basic network infrastructure design and security best practices.
• Proficiency with application and infrastructure monitoring and analytics
• Accomplished at recognizing trends and patterns, performing qualitative and quantitative analysis, and interpreting results.
• Must be strong in client service orientation and ability to prioritize work, anticipate needs, and maintain composure in a fast moving & demanding environment.
• Experience delegating work to others, tracking work progress and monitoring individual(s) performance.
• Must be able to multi-task and assess urgency to set and manage priorities

How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request. In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $115,780.00 - $215,020.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.