Manager, Parking & Logistics - Simon Property Group : Job Details

Job Location:

Woodbury Common Premium Outlets

PRIMARY PURPOSE:

The Manager, Parking & Logistics Operations is responsible for maximizing the retailers' experience through launching and maintaining the service level for an offsite and employee-required parking program that will preserve customer parking. This position will strive to positively affect tenant sales by ensuring that deliveries, logistics coordination, and scheduling, as well as all supporting services such as waste removal, are handled promptly and with minimal disruption to retailer operations. This position, like all operations positions, will also be responsible for a clean, well maintained, safe, and friendly and aesthetically pleasing environment, and asset preservation and enhancement while ensuring implementation of all Simon standards. The Manager, Parking & Logistics Operations will oversee all operational functions for exterior parking and access initiatives, including offsite parking, employee parking and enforcement programs, customer shuttles, retailer deliveries, retailer waste removal services, retailer access, monitoring of retailer compliance, and other related operational functions.

PRINCIPAL RESPONSIBILITIES:

The successful candidate's responsibilities will include, but not be limited to:

* Directly manage an outsourced service provider for transportation services for employees and customers;

* Handles customer and retailer complaints regarding parking and/or access issues;

* Oversees Preventative Maintenance of equipment used by outsourced provider to ensure life of assets;

* Monitors expenses, timeliness, number of complaints, revenues, violations procedures, and other KPIs/metrics as may be developed to track performance;

* Ensures property safety systems are up to code, maintained and inspected for all aspects of program;

* Conduct daily walk-through's of the property loading, construction and ingress/egress routes to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections and determine alternate routes around construction for deliveries and services.

* Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget

* Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget

* Manage construction and loading zone preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment

* Manage relationships with third party contracted services providers and ensure adherence to Simon's Purchasing Policy and Code of Business Conduct

* Co-manage Construction activities with the corporate Development team and Field Operations team

* Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)

* Ensure public safety, Center security and effective risk management

* Read and interpret engineering drawings and schematic diagrams, as needed

* Assist General Manager with maximizing margin of profit centers

* Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment

* Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary

* Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.

* Provide operations support as necessary for special events and holidays

* Contribute to the preparation and annual update of the Center's five year strategic plan

* Complete required weekly, monthly and quarterly reports

* Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response

* Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets

* Resolve escalated customer complaints

* Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent experience

* Minimum 5 years of prior Operations, Facilities or Property Management experience

* Working knowledge of logistics, transportation, and operational functions strongly preferred

* Bi-lingual: English and Spanish

* Good communication skills - written and verbal

* Strong sense of customer service

* Solid People Leadership skills

* Meets commitments - produces accurate work

* Solution oriented and results driven

* A strong value system, unquestioned integrity and good listening skills

* Exercises good judgment skills

* Problem solver - ability to identify problems and understand issues. Resolve issues proactively

* Super high energy and enthusiasm

* Basic to moderate computer skills (email, excel, word, online order systems etc.)

* Ability to read and understand contracts, drawings and other schematics

* Valid Driver's License

* Ability to lift and carry up to 50 pounds

The salary range for this position is $89,513.35 - $167,888.21. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience, and qualifications.