Manager of Phlebotomy - Owensboro Health : Job Details
Manager of Phlebotomy
Owensboro HealthJob Location : Owensboro,KY, USA
Posted on :
2025-10-07T06:53:41Z
Job Description :
Entity: Owensboro Health Regional Hospital | Department: Laboratory | Work Hours: 0700-1600 Flexible | Weekend Requirements: As Needed | 1.0 FTE Job Summary Responsible for coordination and management of the Phlebotomy department including Phlebotomy Supervisors, Phlebotomists, Lab Assistants, and Training Specialist Job Responsibilities
- Assists with developing specific department goals, standards, and objectives which directly support the strategic plan and vision of the organization.
- Manages staff relations including performance management, staff satisfaction, and conflict management/disciplinary actions and coaching.
- Performs and oversees scheduling, recruitment, and payroll.
- Coordinates patient collection activities between the Laboratory and nursing units/ED/Trauma.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Determines and justifies needs for systems, equipment, supply purchases, monitors usage, and oversees proper working order and/or stock supplies.
- May be required to administer and respond to customer surveys and oversee/initiate customer service improvement plans and programs.
- Prepares and issue deadlines, and duty assignments for phlebotomy supervisors and phlebotomy training specialist.
- Recruits, interviews, and selects team members with a high level of engagement.
- Interprets and communicates work procedures and company policies to staff.
- Trains or instructs team members in job duties or company policies or arrange for training to be provided.
- Coordinates activities with other supervisory personnel or with other work units or departments.
- Makes recommendations to management concerning issues as staffing decisions or procedural changes.
- Consults with managers or other personnel to resolve problems in areas such as output quality, performance improvement or work schedule.
- Designs, implements, and evaluates staff training and development programs, customer service initiatives, or performance measurement criteria related to phlebotomy services and central processing.
- Responsible for system trouble-shooting.
- Participates in patient satisfaction initiatives.
- Participates and engaged with specialized committees involving phlebotomy.
- Coordinates activities with training specialist and innovation center regarding Phlebotomy program.
- Monitors quality measures, including but not limited to, blood culture contamination, phlebotomy productivity, IV team requests, recollects, specimen rejection rates, etc.
- Coordinates with the System Laboratory Director to ensure customer service standards are maintained.
- Coordinates specimen collections at Owensboro Health Regional Hospital.
- Performance Management - Accountable for the performance and results of the team applying knowledge of key business drivers and the factors that maximize departmental performance.
- Team Building and Development - Builds and fosters a positive team culture, identifying individual strengths and providing opportunities for growth. Develops departmental plans, to address department and organizational priorities.
- Resource Management - Effectively allocates resources, manages budgets, and optimizes team productivity.
- Decision Making - Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside the department.
- Communication - Clearly communicates goals, expectations, and updates the team using active listening and promoting open communication channels.
- Conflict Resolution - Identifies and addresses conflicts within the team, facilitating constructive dialogue, and finding solutions to disagreements.
- Change Management - Leads and adapts to organizational changes, communicating effectively during transitions, and engages the team in the process.
- Decisive decision making
- Change management
- Effective communication skills
- Problem solving
- Leadership and delegation
- Budget management
- A minimum of 3 years' relevant experience required
- Associate's degree or higher in science, or business-related field required upon hire AND
- Bachelor's degree or higher in a related field as determined by the organization required within 2 years of employment in this position.
- PBT - Certified Phlebotomy Technician through the American Society of Clinical Pathology (ASCP) OR
- RPT - Phlebotomy Technician certification through American Medical Technologists (AMT) OR
- CLA - Certified Lab Assistant through the American Society for Clinical Pathology (ASCP)
- Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.
- This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.
- The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.
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