Manager of Operations and Depot Repair Services - ZipRecruiter : Job Details

Job Description

Location: In-Office – Lombard, IL

Reports to: CFO & VP Customer Service & APAC – Americas

About the company

At Visionix USA, we are global leaders in diagnostic imaging and ophthalmic technologies. We develop high-performance solutions that empower healthcare professionals to deliver exceptional patient care. Our product portfolio includes automated imaging systems, AI-driven diagnostics, and precision lab equipment, designed to set new standards in eye care innovation.

Requirements:

Scope

This role oversees company operations, including warehouse, procurement, inventory control, logistics, facilities, and depot repair services for optical medical devices in an FDA-regulated environment. The Manager will ensure appropriate inventory levels, efficient fulfillment, quality control, and continuous improvement of the depot repair area. This position requires interfacing with R&D, Operations, Quality Assurance, Customer Care, Accounting, and global colleagues to resolve product issues, support customer repairs, and deliver high-quality products on time and within cost targets.

The ideal candidate will be a strong operational leader with technical expertise, capable of managing cross-functional teams while fostering continuous improvement, compliance with regulatory standards, and organizational efficiency.

Responsibilities

Operational Leadership

• Direct procurement, inventory control, warehouse, logistics, facilities management, and depot repair functions.
• Establish processes and KPIs for inventory and fulfillment, ensuring alignment with Sales, Finance, and Leadership objectives.
• Oversee international and domestic shipping, ensuring accurate regulatory documentation and scheduling.
• Manage facilities functions including site repairs, preventive maintenance, and workplace safety compliance.
• Lead capacity planning and budgeting for all operational departments.

Depot Repair & RMA Services

• Supervise instrument repair technicians, ensuring adherence to quality and safety standards.
• Develop and maintain clear repair procedures, quality instructions, and test processes.
• Troubleshoot and resolve repair problems quickly, escalating to R&D or Quality as required.
• Coordinate availability of quality parts and materials with Operations for repair and manufacturing needs.
• Implement efficient workflows to increase productivity, reduce inventory, and improve repair turnaround times.
• Provide Quality Control (QC) oversight of incoming inspections and repaired products, enhancing QC efficiency.

Team Management & Development

• Build, develop, and retain a high-performing leadership and technician team across all functional areas.
• Cross-train staff for redundancy and continuous coverage.
• Provide ongoing training, performance evaluations, and career development.
• Promote a culture of continuous improvement and operational excellence.

Reporting & Continuous Improvement

• Generate inventory reports, cycle counts, repair metrics, and forecast analyses for leadership.
• Identify process improvement opportunities to enhance quality, reduce costs, and streamline operations.
• Maintain records required for FDA, ISO 9001/13485, and internal audits.

Requirements

• Education: Bachelor's degree in Supply Chain, Engineering, or related field.
• Experience: Minimum 5 years in operations management (warehouse, logistics, inventory) in a regulated environment.
• Technical knowledge of electro-mechanical/electro-optical systems; medical device experience.
• Experience leading depot repair or RMA service operations is a strong plus.
• Skills: Strong understanding of cGMPs, FDA, and ISO regulations.
• ERP and service systems knowledge (SAP, FSM, Salesforce).
• Exceptional leadership, communication, and relationship-building skills.
• Budgeting and capacity planning experience.
• Ability to lift up to 50 pounds and perform light facilities work.

Special Demands

• Position requires on-site presence in Lombard, IL.
• Must be able to complete physical requirements of warehouse and depot repair environments.
• This role involves hands-on work in warehouse and repair areas.
• Enjoys collaborating across departments and adapting to evolving priorities.

Benefits

• Competitive salary and full benefits package
• 401(k) Retirement Plan
• Medical, dental, vision, life, and insurance
• Paid Time Off (PTO)

Equal Opportunity Employer

We are an Equal Employment Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or expression of gender identity or marital status.