Manager of Emergency Operations Safety and Security - Operations Officer V - City of Baltimore : Job Details

Manager of Emergency Operations Safety and Security - Operations Officer V

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Manager of Emergency Operations Safety and Security - Operations Officer V

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THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

MANAGER OF EMERGENCY OPERATIONS SAFETY AND SECURITY – OPERATIONS OFFICER V

POSTING DATE: 6/26/2025

SALARY RANGE: $93,622.00 – $149,726.00, Annually

Our BenefitsThe Office of Employee Benefits manages the City's health and welfare benefits plans for employees, retirees, and eligible dependents. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:

THIS IS A NON-CIVIL SERVICE POSITIONCITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICESMANAGER OF EMERGENCY OPERATIONS SAFETY AND SECURITY – OPERATIONS OFFICER VPOSTING DATE: 6/26/2025SALARY RANGE: $93,622.00 – $149,726.00, AnnuallySTARTING PAY: $121,675.00Our BenefitsThe Office of Employee Benefits manages the City's health and welfare benefits plans for employees, retirees, and eligible dependents. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: Get to Know UsWelcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!Job Summary:The DGS Agency has determined that there is a business need to hire an Operations Officer V (Manager of Emergency Operations Safety and Security) role. The DGS Agency is seeking a highly qualified person to lead/coordinate efforts in emergency response, continuity planning, safety management, security operations, and access management within the DGS Agency. This role involves developing and implementing comprehensive plans, policies, and procedures to ensure the safety and security of City facilities and personnel. The Operations Officer V (Manager of Emergency Operations Safety and Security) will work closely with various internal and external stakeholders to maintain a state of readiness and effectively manage emergencies and safety concerns.Essential Functions:Emergency Response and Continuity Planning:

• Develop and maintain emergency response plans and continuity of operations plans (COOP) for the department. Conduct risk assessments and hazard analyses. Identify critical functions and resources.
• Establish recovery priorities and timelines.
• Conduct regular drills and training exercises to ensure readiness and compliance with established protocols.
• Schedule and design realistic training scenarios.
• Evaluate performance and provide feedback.
• Update plans based on exercise outcomes.
• Coordinate with local, state, and federal agencies to align emergency response efforts and resources. Attend interagency meetings and workshops.
• Share and integrate best practices and resources.
• Develop mutual aid agreements.
• Lead incident response efforts during emergencies, ensuring effective communication and coordination among stakeholders.
• Activate emergency response team.
• Implement incident command system (ICS).
• Maintain clear and consistent communication with all parties involved.

Safety Management and Planning:

• Develop, implement, and monitor safety policies and procedures to ensure compliance with OSHA standards and other regulatory requirements.
• Create safety manuals and guidelines. Ensure dissemination and understanding of safety policies.
• Monitor compliance and address non-compliance issues.
• Conduct safety audits and inspections to identify hazards and recommend corrective actions.
• Schedule and conduct regular safety audits. Document findings and prioritize corrective actions.
• Follow up on the implementation of corrective measures. Provide safety training and education programs for staff to promote a culture of safety awareness and prevention. Identify training needs and develop curricula.
• Organize and conduct safety training sessions.
• Evaluate training effectiveness and make improvements. Investigate accidents and incidents.
• Develop strategies to prevent recurrence.
• Collect and analyze incident reports. Identify root causes and contributing factors.
• Implement corrective actions and preventative measures.

Security Operations:

• Oversee the security operations for city facilities, including the management of security
• personnel and systems.
• Supervise security staff and contractors.
• Manage security systems and equipment.
• Conduct performance reviews and training for security personnel.
• Develop and implement security protocols and procedures to protect assets and personnel.
• Create and update security plans and protocols.
• Ensure staff awareness and compliance with security measures.
• Regularly review and enhance security measures.
• Conduct security assessments and audits to identify vulnerabilities and enhance security measures. Perform regular security risk assessments.
• Recommend and implement security enhancements.
• Monitor and evaluate the effectiveness of security measures.
• Liaise with law enforcement agencies and other security partners to address security concerns and incidents.
• Establish and maintain relationships with law enforcement.
• Coordinate response efforts during security incidents.
• Participate in joint security initiatives and training.

Access Management:

• Manage the access control system for city facilities, ensuring appropriate authorization and accountability. Oversee the issuance and revocation of access credentials.
• Monitor and audit access logs and reports.
• Ensure compliance with access control policies.
• Develop policies and procedures for issuing and managing access credentials.
• Create and update access management policies.
• Train staff on access control procedures.
• Ensure consistent application of access policies.
• Conduct regular reviews and audits of access control systems to ensure integrity and compliance. Schedule and conduct access control audits.
• Identify and address any discrepancies or issues.
• Update and enhance access control measures as needed.
• Coordinate with IT and facilities management teams to integrate access control with other security systems.
• Ensure seamless integration of access control with security systems.
• Collaborate on system upgrades and improvements.
• Address technical issues related to access control.

Administrative and Leadership Duties:

• Supervise and mentor team members, providing guidance and support to achieve departmental goals. Conduct regular team meetings and performance reviews.
• Provide professional development opportunities.
• Foster a positive and collaborative team environment.
• Prepare reports and documentation related to emergency response, safety, security, and access management.
• Compile and analyze data for reports.
• Present findings and recommendations to leadership.
• Maintain accurate and up-to-date records.
• Participate in budget planning and resource allocation for emergency and safety management initiatives. Identify resource needs and prepare budget proposals.
• Monitor and manage allocated budgets.
• Ensure efficient use of resources. Represent the department in meetings and committees related to safety and emergency management.
• Attend and actively participate in relevant meetings.
• Provide updates and feedback to stakeholders.
• Advocate for the department's interests and needs.

Minimum Qualifications:Education And Experience RequirementsEducation:Requirements - A Bachelor's degree in Business Administration, Public Administration, Management, or related field from an accredited college or university and ten (10) years of progressively-increasing responsibilities including four (4) years of supervisory experience is required. Professional certifications may be required.Preferred: Bachelor's degree in Emergency Management, Public Safety, Security Management or any related field. Minimum of five (5) years of experience in emergency response, safety management, or security operations.Equivalencies - Equivalent combination of education and experience.ANDExperience:Preferred: Bachelor's degree in Emergency Management, Public Safety, Security Management or any related field. Minimum of five (5) years of experience in emergency response, safety management, or security operations. Equivalencies - Equivalent combination of education and experience.OREquivalency Notes:Have an equivalent combination of education and experience. Non-supervisory experience or education may not be substituted for the required supervisoryexperience.Licenses, Registrations, and CertificatesHave a valid Maryland class c noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver's permit. Provisional driver's licenses are not acceptable.Note: you must upload a copy of your valid driver's license with the application at the time of applying.Knowledge, Skills, & AbilitiesPresentations Skills:Exceptional ability in crafting clear, compelling content for various audiences and formats.Multi-Task:Proven ability to manage multiple projects simultaneously, with attention to detail and the ability to meet deadlines.Marketing Skills:Experience with digital communication platforms, social media management, and content management systems.Communication Skills:Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.Collaborative Skills:Ability to work effectively both independently and as part of a team.OSHA Regulations:Strong knowledge of OSHA regulations, emergency response protocols, and security practices.Strategic Leadership:Provide strategic direction and oversight for emergency management and facilities security, ensuring alignment with the district's vision and compliance with all regulations.Ability to work effectively under pressure and manage multiple priorities.Emergency Preparedness Planning:Develop, implement, and regularly review the district's Emergency Preparedness Plans to ensure all schools and facilities are prepared for various emergency scenarios.Facilities Security Management:Direct the development and implementation of comprehensive security programs, including physical security measures, access control, surveillance, and coordination with local law enforcement.Team Management:Lead, manage, and mentor the Manager of Emergency Management and Data and the Manager of Facilities Security, fostering a culture of excellence, collaboration, and continuous improvement.Stakeholder Engagement:Serve as a key liaison with internal and external stakeholders, including school administrators, local government agencies, emergency services, and community organizations, to enhance emergency preparedness and facilities security.Training and Exercises:Coordinate and oversee training programs and drills for school staff and students in emergency preparedness, response, and recovery, as well as security protocol training for facilities personnel.Crisis Response Coordination:Act as the primary coordinator for emergency response efforts, leading the execution of emergency plans and coordinating with external emergency services during incidents.Data Analysis and Reporting:Leverage data and technology to enhance emergency preparedness and security measures, overseeing the analysis and dissemination of critical information to inform decision-making and policy development.Budget Management:Collaborate with fiscal office to manage the budget for emergency management and facilities security initiatives, ensuring effective allocation of resources and procurement of necessary equipment and services.Additional InformationBackground CheckEligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.ProbationAll people, including current City employees, selected for this position must complete a mandatory six-month probation.Financial DisclosureThis position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYERNOTE: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesGovernment Administration

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