Manager of Digital Product Strategy - Love's Travel Stops & Country Stores : Job Details

Req ID: 465364

Address: 10601 N Pennsylvania Ave. Oklahoma City, OK, 73120

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay Career Development

Welcome to Love's: The Manager of Digital Product Strategy is responsible for developing, documenting, and executing strategies that drive Love's growth, improve customer satisfaction, and uphold excellence for digital customer experience (CX) products.

Job Functions :

• Develop, document, and execute strategies to drive growth and improve customer satisfaction for digital CX products

• Lead multiple marketing product teams and foster a culture of continuous development

• Collaborate with IT and business groups to develop features that enable customer engagement, maintain account privacy, security, and compliance, enable digital payments and e-commerce, and create digital-to-real-world experiences

• Own and manage a data-driven product roadmap, supported by in-house agile development teams, third-party software platforms, and consulting agencies

• Outline and monitor key growth KPIs, such as customer satisfaction scores, product adoption rates, and revenue growth

• Manage technology contract usage and cost and negotiate terms to support future growth

• Advise executives and leaders and work with cross-functional stakeholders including IT leaders, developers, designers, UX researchers, and business analysts

• Stay updated with the latest digital trends and technologies to identify new areas of opportunity and innovation

• Ensure compliance with relevant regulations and manage risks associated with digital products

Experience and Qualifications:

• Bachelor's degree in Business, Computer Science, MIS, Marketing, or equivalent experience and/or certification. An advanced degree (MBA or equivalent) is preferred

• Certified Scrum Product Owner (CSPO) or Certified Project Management Professional (PMP) certifications are a plus but not required

• High level of technical acumen to lead multi-platform development

• Minimum of 6+ years in product management or digital strategy roles, with a track record of successfully developing and executing digital strategies

• Agile methodology experience, including Scrum

• Business process design and documentation

Skills and Physical Demands:

• Hard Skills: Knowledge of payment systems, security and processing, databases, systems integration, application development, and reporting

• Soft Skills: Excellent verbal and written communication skills, strong time management and organization skills, sense of urgency, keen attention to detail, able to thrive in a fast-paced, collaborative, process-driven agile environment, adapt and adjust plans on-the-fly, and the ability to work under tight deadlines

• Manual dexterity sufficient to operate a computer keyboard and calculator.

• Requires normal range of hearing and vision.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Job Category: Corporate

EOE-Protected Veterans/Disability