Manager of Customer Success - Lucas James Talent Partners : Job Details

Lucas James Talent Partners has been retained by Michael Lewis Company to assist them in their search for a Manager of Customer Success. Established in 1928, Michael Lewis Company has weathered industry storms, emerging as a stalwart in global airline logistics and supply chain management. For four generations, they\'ve nurtured partnerships with the world\'s leading airlines, leveraging their robust resources, efficient transportation infrastructure, and innovative e-commerce initiatives to revolutionize how airline supplies are managed. The Manager of Customer Success will spearhead the relationships with airline partners, driving excellence and innovation across the MLCo team.

Base pay range

$100,000.00/yr - $120,000.00/yr

• Lead the charge in ensuring the success, retention, and utmost satisfaction of our airline customers, taking on the roles of a player, coach, and manager for your dedicated team.
• Develop and execute proactive strategies to tackle risks and seize opportunities, particularly focusing on adoption, engagement, and crucial forecasting needs.
• Drive the overall success of key accounts by expertly managing your team, fostering strong relationships with customer stakeholders, maintaining open communication with internal management, and consistently delivering exceptional customer satisfaction.
• Collaborate closely with the management team to formulate and execute account strategies and goals, ensuring alignment with organizational objectives.
• Provide expert-level feedback, analysis, and guidance to customers, leveraging insights from the analytics team to deliver timely, sophisticated, and actionable data.
• Collaborate with all stakeholders to continuously enhance processes and procedures, driving operational excellence and customer satisfaction.
• Play a pivotal role in contract renewal and creation processes, leveraging your expertise to negotiate favorable terms and ensure long-term partnerships.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers and suppliers.
• Strong data analytics and data presentation skills. Provide guidance and solutions from what the data tells you (PowerBI or Business Intelligence tool experience is a plus!).
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routine, and standard accepted practices.
• 5+ years in account management roles
• Preferred education minimum of a Bachelor's degree
• Must be willing to work on-site in McCook, IL. Hybrid schedule available at Manager's discretion after 90 days of employment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Transportation, Logistics, Supply Chain and Storage