MANAGER OF CTRC (CALIFORNIA TELEHEALTH RESOURCE CENTER) OPEN TO CALIFORNIA RESIDENTS ONLY - OCHIN : Job Details

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview - ****** POSITION IS OPEN TO CALIFORNIA RESIDENTS ONLY*****

The Manager of CTRC is responsible for managing program development and operational activities through the daily management and oversight of the program. This role is central in ensuring that communications and activities are meeting the goals and objectives of the program, including customers, funder, and partners. This role provides leadership to the CTRC programmatic staff. The manager develops actionable prioritized plans and empowers team members to reach the organization's Federal Program goals; leading and scoping projects, resources, and methods to reach those objectives.

Essential Duties

• Planning, scoping, prioritizing, and executing the activity of the team that reports to the Manager of CTRC to support the organizations strategic business plan and day-to-day operational needs
• Develop, operationalize, and manage CTRC program to ensure that program goals, funder and customer expectations are being met.
• Recruiting in support of Inclusive hiring practices, training, supporting, developing, and effectively managing the performance of the team.
• Overseeing relevant system performance and setup, infrastructure, and standard process to ensure the organization's needs are met.
• Leading and supporting the implementation of new or updated improvement initiatives within the department.
• Programmatic requirements are met and the Team is adequately prepared for meetings with funder or other stakeholders.
• Embodying the organization's culture of service and learning by demonstrating exceptional customer service for internal and external customers and engaging in on-going learning opportunities.
• Safeguarding intellectual property and confidentiality including but not limited to implementing disaster recovery and back-up procedures where applicable.
• Advocating in the best interest of the team, our members, and for the organization as a whole.
• Communicating and sharing information to relevant parties regarding team (decisions, outcomes, accomplishments, performance, learnings, best practices, etc.).
• Processes and program are continuously evaluated for improvement opportunities, and improvements are achieved successfully.
• Manage and prepare regular reporting of the program which may include collection and analyzation of data, drafting narratives and highlighting key programmatic requirements for both internal and external stakeholders.
• Assist in challenging requests and issue escalations appropriately.
• Team processes are documented, are understood by team members, followed, and are aligned with organizational policies and processes.
• Information is shared with relevant parties in a timely and effective manner.
• 1:1 meetings with direct reports are held at least twice a month
• Direct reports accurately track time in accordance with processes established at the organizational level.
• Direct reports have identified and regularly track progress against goals in accordance with organizational processes.
• Other duties as needed to support the organizational mission and goals.

PLEASE NOTE: ********POSITION IS OPEN TO CALIFORNIA RESIDENTS ONLY**********

• Minimum of five (5) years of experience in similar or relevant role
• Bachelor's degree in healthcare administration, business administration, public administration, IT, health informatics, or a similar field is required
• Minimum of three (3) years of remote Management experience or Leadership roles within technical teams highly preferred.
• Successful leadership abilities with the focus on bringing people together to execute needs.
• Experience in Digital Health is required - Candidates with EHR and/or telehealth experience will be given preference
• Ability to travel throughout the state of California (assuming no travel restrictions are applied) up to 25%
• Strong communication skills - not only speaking and delivering messages clearly - but listening and understanding other's needs.
• Ability to provide training and personal development to team members on how to be successful within the organization and with delivering objectives.
• Strong judgment and decision-making skills (i.e. using sound judgment of when to delegate tasks and when to roll up one's sleeves and work with the team to get it done);
• Prior work history with people management skills, including conflict resolution and facilitation is required
• Advanced Entrepreneural skills and excellent ability to influence and achieve general consensus is highly preferred
• Strong systems thinking ability.
• Excellent interpersonal, intercultural, and customer service skills
• Excellent communicator with the ability to successfully communicate with a wide range of roles and personalities
• Familiarity with improvement methodologies and tools such as the Model for Improvement and/or Lean - certification a plus
• Escalation & resolution: Strong analytical and problem-solving skills- fostering timely escalation identification and resolution
• Experience with facilitation and change management
• Technical aptitude to fully understand and obtain the knowledge required in order to effectively collaborate with customers key stakeholders

ADDITIONAL REQUIREMENTS:

• Applicants who pass the first screening may be asked to provide writing samples
• A Competency Assessment will be required

CANDIDATES THAT MAKE IT PAST THE MANAGER INTERVIEW:

• A time assignment will be required.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization.? Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel up to 25% throughout California is required

We offer a comprehensive range of benefits. See our website for details:

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint (Min - $98,819 - Mid -$128,465), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.