Manager Merchandise Operations - Madison Square Garden Sports : Job Details

**Manager Merchandise Operations**

CAROUSEL_PARAGRAPH

* 14592

* New York, New York

* Food and Beverage

* Full Time

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The Manager, Merchandise Operations is accountable for the overall event-related operational management of the Merchandise operation. He/she ensures an exceptional guest experience by driving performance of supervisors and front-line team. The manager collaborates across functions to achieve business results and reacts as neededwithin a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional customer experience, a commitment to the engagement and development of team, and achievement of business results. The Manager, Merchandise Operations reports to the Director, Merchandise Operations.

* Sets direction for supervisory team and front-line staff to ensure the consistency of guest experience and all Merchandise locations; oversees complete event-related operations of designated areas including supervision of non-Merchandise event-related staff.

* Tracks sales trends and recommends adjustments to maximize departmental profitability; proactively identifies and implements solutions to departmental challenges; responds to service breakdowns immediately

* Coordinates daily labor activities: ensures proper staffing levels are in place, assigns scheduled employees and manages breaks to foster a seamless delivery of service.

* Maintains physical inventory of game and concert merchandise and implements systems to monitor costs; inputs inventory counts and reviews with Finance and departmental leadership on a monthly basis.

* Collaborates with other departments to execute departmental and organizational initiatives and compliance with city and state regulations.

* Completes and submits payroll accurately and according to Company-specified guidelines and deadlines.

* Partners on the full-cycle recruitment, hiring and development of supervisors and front-line staff by conducting interviews, selecting candidates for hire, onboarding, providing continuous feedback and identifying on-going training and development opportunities in an effort to leverage talent.

* Conducts periodic meetings with supervisors and team leads covering, cleanliness initiatives, service and product changes and Company-wide communications.

* Maintains a high level of integrity and role models a positive attitude and adherence to all Company objectives and goals; ensures that all team members are engaged, upbeat, and delivering an exceptional guest experience.

* 5-8 years of Retail management experience, to include oversight of multiple units.

* Proficiency in Point of Sale (POS), purchasing and inventory systems.

* Experience managing budgets and resource allocations.

* Successful track record measuring customer satisfaction and loyalty and recommending/ tracking improvements.

* Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship.

* Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes.

* Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.

* Demonstrated experience coaching, mentoring and developing staff and ability to monitor performance and to hold team accountable for outcomes.

* Proactive self-starter with proven ability to manage multiple tasks while under tight deadlines.

* Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency.

* Proficiency in Microsoft Office.

* Experience managing union staff preferred.

**SUPERVISION:**

* Supervisor, Merchandise Operations

**SPECIAL REQUIREMENTS OF THE JOB:**

* Lifting 25 lbs., standing for long periods and walking long distances.

* Ability to work a flexible schedule including nights, weekends, holiday and split days off; willing to travel to other venues as needed.

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New Yorks Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production the *Christmas Spectacular Starring the Radio City Rockettes* and through Boston Calling Events, produces the Boston Calling Music Festival. The Companys two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathdrale, Hakkasan and Omnia. More information is available at .

**We invite you to create an exceptional career at MSG**

At MSG, we recognize the importance of upskilling employees talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

**We value diversity and are looking for extraordinary employees of all backgrounds**

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.