Manager, Local Customer Success & Onboarding - ZocDoc : Job Details

Manager, Local Customer Success & Onboarding

ZocDoc

Job Location : New York,NY, USA

Posted on : 2025-08-06T05:45:39Z

Job Description :

Manager, Local Customer Success & Onboarding Join to apply for the Manager, Local Customer Success & Onboarding role at ZocdocManager, Local Customer Success & Onboarding Join to apply for the Manager, Local Customer Success & Onboarding role at ZocdocGet AI-powered advice on this job and more exclusive features.Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.We're 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionZocdoc's most important asset is our people. As a Manager of the Customer Success & Onboarding team you will be responsible for managing a highly motivated sales team to drive results that grow revenue for Zocdoc. You will lead, hire, train, and retain top talent, while creating and fostering a culture that empowers the team to hit targets. You will be responsible for driving not just the results of their team, but also the culture in a way that is best for Zocdoc patients, providers, and employees.You'll enjoy this role if you are…The kind of person who builds a culture of high performance and impact by establishing trust with their teamsAble to work in a fast paced, high pressure environment, while driving results and getting things doneThe kind of leader who loves to roll your sleeves up, lead by example, and stay close to the workA relationship builder, who's passionate about the healthcare industry and Zocdoc's role in making it better for the patientYour day-to-day is…Managing a bench of individual contributors within our Customer Success & Onboarding teamLeading, motivating, and coaching the team to achieve implementation and sales goals through targeted sales skills development and strategic guidanceBuilding a diverse and inclusive talent pipeline and leadership benchCommunicating actively and often with tailored messaging so that all of our stakeholders are in the loop, and our sales team is motivated and focused to facilitate a strong customer journey and hit targetsInnovating on existing process and presentation, including developing new scripting, building new sales content, and partnering with cross functional teamsStrategizing and prioritizing. There's no shortage of ideas - but time isn't infinite. You'll lean on data and your knowledge of our organization to make sure you're smartly deciding what needs to happen now, and what can wait until laterWorking closely with Sales Leadership and our Sales Operations team to build out reporting, forecasts, and roadmapsYou'll be successful in this role if you have…An unrelenting desire to build more equitable, inclusive, and diverse workplaces. You view this role as an opportunity to create positive changeA meaningful (2+ years) of sales leadership experienceDemonstrated experience building strong teams that perform, and tout an inclusive, supportive, and collaborative cultureProven track record of working broadly across an organization, working with multiple stakeholders across all tenure buckets (executive to individual contributor)Strong business acumen, and an appreciation for reporting and data fidelityExperience working autonomouslyA passion for healthcare and health systems, and a deep understanding of its complexityExcellent communication skills, both written and verbalBenefitsFlexible, hybrid work environment at our convenient Soho locationUnlimited Vacation100% paid employee health benefit options (including medical, dental, and vision)Commuter Benefits401(k) with employer funded matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursementCell phone reimbursementCatered lunch everyday along with beverages and snacksEmployee Resource Groups and ZocClubs to promote shared community and belongingGreat Place to Work CertifiedZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$80,500—$133,000 USDAbout UsZocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy NoticeSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function OtherIndustries Technology, Information and InternetReferrals increase your chances of interviewing at Zocdoc by 2xGet notified about new Manager of Customer Success jobs in New York, NY .New York, NY $90,000.00-$105,000.00 1 week agoNew York, NY $125,000.00-$205,000.00 1 week agoBrooklyn, NY $70,000.00-$100,000.00 2 days agoCustomer Happiness Manager, Remote, Education Startup New York, NY $70,000.00-$87,000.00 1 month agoNew York City Metropolitan Area $115,000.00-$125,000.00 2 weeks agoNew York, NY $130,000.00-$140,000.00 4 weeks agoSr. Manager, Customer Support Experience Newark, NJ $135,000.00-$150,000.00 1 month agoNew York City Metropolitan Area 6 months agoNew York, NY $115,000.00-$125,000.00 1 month agoCustomer Service Manager – High-Growth Subscription E-commerce Brand New York, NY $3,000.00-$5,000.00 2 weeks agoNew York, NY $100,000.00-$125,000.00 3 weeks agoCustomer Service Systems & Training Manager New York, NY $95,000.00-$120,000.00 2 weeks agoHead of Implementation & Customer Success New York City Metropolitan Area 2 weeks agoNew York, NY $160,000.00-$180,000.00 1 week agoNew York, NY $125,000.00-$150,000.00 1 month agoNew York City Metropolitan Area 4 weeks agoStrategy & Operations - Senior Manager (Customer Operations) New York, NY $150,000.00-$300,000.00 2 weeks agoManager, Customer Service & Patient Balance Management Fort Lee, NJ $90,000.00-$100,000.00 4 days agoNew York, NY $150,000.00-$250,000.00 1 month agoClient Care Supervisor, Flagstone Family Center New York, NY $80,000.00-$90,000.00 3 weeks agoNew York, NY $100,000.00-$135,000.00 1 week agoNew York County, NY $150,000.00-$250,000.00 1 day agoQueens, NY $55,000.00-$65,000.00 1 month agoNew York, NY $75,000.00-$90,000.00 1 week agoManhattan, NY $55,000.00-$65,000.00 1 month agoWe're unlocking community knowledge in a new way. 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