Manager - Urban Air Adventure Parks : Job Details

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Urban Air Adventure Park is gearing up to ACTIVATE AWESOME. We are seeking a highly-motivated candidate to support our vision. In this role, the Manager motivates, instills accountability, and achieves results to drive success while maintaining our Culture of Activating Awesome! This role provides leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff perform at a high level.
• Assist in hiring, retention, coaching, discipline; ensure staff training programs are executed effectively.
• Develop weekly schedules and ensure staffing levels meet business needs and maximize customer experience.
• Lead and influence staff through motivation, leveraging individual strengths for customer satisfaction and productivity.
• Select and develop staff and trainers for increased responsibility or internal promotion.
• Ensure execution of employee recognition and incentive programs.
• Assist with inventory management and expense control.
• Oversee all aspects of operations including entertainment, food, beverage, attractions, and property inspections.
• Maintain a safe, clean, and secure environment for guests and staff.
• Improve operational execution through attention to detail and adherence to Urban Air standards.
• Perform other duties as assigned.

• Experience in hospitality preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, Restaurants).
• Minimum 1 year supervisory or management experience.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Must embody the Brand Ambassador and Culture Champion mindset.
• Proven ability to develop team members.
• Professional, energetic, self-motivated, positive attitude.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Maintain professional grooming and conduct.
• Ability to interact enthusiastically with others.
• Adaptability, flexibility, and enthusiasm for the business.
• Strong communication skills, both written and verbal.
• Willingness to learn and adapt.
• Ability to build relationships with employees, management, and vendors.
• Good judgment in decision-making.
• Appreciation for diversity.
• Availability to work weekends, evenings, and holidays.

• Leadership and motivation skills.
• Ability to align team with Urban Air culture, balancing fun and professionalism.
• Initiative and problem-solving skills.
• Goal setting and action planning abilities.
• Pattern recognition for performance improvement.
• Accountability and high standards of conduct.
• Role modeling Urban Air policies and standards.

• Work days, nights, and weekends as required.
• Work in noisy, fast-paced environment.
• Move about facility and stand for long periods.
• Lift and carry up to 30 pounds.

If this is you, apply now!

The statements above describe the general nature and level of work but are not exhaustive of all responsibilities, duties, and skills.

Urban Air is the leading indoor adventure park and location-based entertainment provider. Based in Dallas, it pioneered the adventure park concept and is the largest operator worldwide. Urban Air aims to help kids have fun and achieve their potential.

Urban Air Wellington is an equal opportunity employer.