Manager - NFP, an Aon company : Job Details

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Who We AreNFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management, and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

Individual assigned to this position is responsible for developing the Call Center's operation, including Internal Processes, Procedures, Client Management, and Staff Development. Serve as a partner with the Client Management Team in the outsourcing of their Benefits Program. Lead the HRIS Infrastructure development for the Call Center. Manage Client Employee Benefit Programs by performing duties personally or through subordinates. Incumbents in this position must have teamwork and team building skills as well as meet the organization's core values (Integrity, Teamwork, Value for Customers, and Performance Driven).

Responsibilities

• Serve as the Project Manager in the implementation of assigned Client Outsourcing Programs: develop client documentation, ensure compliance with all customer requirements.
• Plan and direct activities of assigned Client accounts to ensure project objectives are achieved within the prescribed time frame.
• Develop standardized metrics, analysis, and client reporting of BSC performance.
• Serve as an HR & IS team Leader for IBSC BSC's implementation of Health & Welfare plans.
• Coordinate Training efforts for BSC representatives: enable expertise of client-specific processes and procedures in benefit management.
• Manage Client outsource services, record keeping, and invoice processing of all services rendered to Clients.
• Act as a liaison between client and insurance carriers to resolve problems and clarify benefit issues on coverage, claims processing, etc.
• Ensure all necessary forms and documentation are completed for workers compensation claims, STD, or LTD claims.
• Keep all parties informed and conduct proper follow-up.
• Assist with annual benefits renewals and enrollment procedures for clients.
• Support New Business development efforts.
• Lead Project management efforts.

Requirements

• Prior employment with a Benefit Consulting firm or Insurance Broker is preferred.
• BBA in Human Resources or related field. Benefit / HR certification preferred.
• 6+ years of experience working in benefits is required.
• IS expertise in managing HRIS software and database management & tracking are necessary.
• Strong planning and organizational skills to handle multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications (Excel, PowerPoint, Word, etc.).
• Customer service orientation.
• Analytical skills.
• Excellent verbal and written communication and interpersonal skills.
• Bilingual (English/Spanish).

What We Offer

NFP offers a competitive salary, PTO, paid holidays, 401(k) with match, exclusive discounts, health and wellness programs, and more. Our people-first culture focuses on building lifelong relationships with employees, as we exist to serve others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

• Not Applicable

• Full-time

• Consulting

• Insurance