Manager, IT Infrastructure Operations - Point72 Asset Management, L.P : Job Details

As Point72 reimagines the future of investing, our Technology team is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

• Own and manage the end-to-end Major Incident Management (MIM) process to ensure swift resolution of critical infrastructure incidents.
• Act as the Incident Commander during high-severity incidents, coordinating cross-functional teams and ensuring clear communication with stakeholders.
• Drive root cause analysis (RCA) for all major incidents and ensure timely implementation of corrective and preventive actions.
• Lead a Change Management process to ensure all infrastructure changes are planned, reviewed, approved, and executed with minimal risk to production systems.
• Chair the Change Advisory Board (CAB), ensuring alignment between technical and business stakeholders.
• Define and implement operational playbooks and standard operating procedures (SOPs) for incident and change management.
• Develop and maintain dashboards and reports for tracking stability performance metrics, including MTTR (Mean Time to Resolve), incident volumes, change success rates, and infrastructure reliability trends.
• Act as a trusted partner to infrastructure, application, and business teams, ensuring alignment of operational priorities and objectives.

• 10+ years of relevant experience in IT operations, with a focus on incident and change management.
• Bachelor's degree in computer science, information technology, or a related engineering field.
• Deep understanding of enterprise IT infrastructure (e.g., networks, servers, storage, cloud, databases) and operational processes.
• Proven experience in managing major incidents and running mature change management processes in large, complex environments.
• Strong knowledge best practices, with ITIL v4 Foundation (or higher) certification required.
• Hands-on experience with ServiceNow or similar ITSM tools for incident, problem, and change management.
• Experience creating executive-level reports and dashboards to communicate performance metrics and operational insights.
• Prior experience working with globally distributed teams and 24/7 operational environments.
• Ability effectively lead teams during high-severity incidents.
• Demonstrated success in driving process adoption and operational rigor.
• Strong interpersonal and communication skills, with the ability to engage and influence technical and business stakeholders at all levels.
• Commitment to the highest ethical standards.

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industry's premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry's brightest talent. We're inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit www.Point72.com/working-here

The annual base salary range for this role is $285-$350,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.