Manager- Harborside - Legal Sea Foods : Job Details

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General SummaryA core member of the management team, working in a manner consistent with the Company's Core Values, policies, specifications, Food Safety & Sanitation, and quality assurance to promote the finest guest and team member experience. The Manager models and acts in accordance with Legal Sea Foods' policies and standards.

General SummaryA core member of the management team, working in a manner consistent with the Company's Core Values, policies, specifications, Food Safety & Sanitation, and quality assurance to promote the finest guest and team member experience. The Manager models and acts in accordance with Legal Sea Foods' policies and standards.Organizational Relationships

• This Position reports to: Assistant General Manager.
• Positions that report directly to this position: The Front of House Supervisors and all team members within the assigned department report directly to the Manager. In larger restaurants, Managers report to the AGM. Additionally, the Manager has a supervisory role over all team members within the department(s) they oversee, ensuring proper hiring, training, scheduling, and performance management. While FOH departments (such as Beverage, Training, Host/Takeout, or Server/Runner- Busser) generally report to a Manager, the AGM is responsible for appropriately overseeing management duties, staffing, and team members retention.

Duties & Responsibilities

• The Incumbent, at the discretion of the AGM, will have oversight of one of the following FOH departments: Beverage, Training, Host/Takeout, or Server/Runner-Busser.
• When assigned oversight of a department, the Incumbent is responsible for all people-related aspects, including hiring, training, scheduling, and performance management.
• In the absence of the General Manager or the Assistant General Manager, the Incumbent is responsible for overseeing and directing the work of all FOH departments.
• The Incumbent exercises discretion and independent judgment in overseeing assigned departments, including implementing management policies, controlling labor costs, hiring, scheduling and investigating and resolving significant operational issues.
• Assigns, instructs, reviews, and approves work of FOH Supervisors and assigned department FOH team members within the department(s) they oversee while working in the restaurant.
• Responsible for the development and growth of the FOH Supervisors and FOH team members within the assigned department. This includes empowering, delegating, following up on duties, and providing ongoing mentoring.
• Determines appropriate staffing levels within assigned department for each shift and manages breaks, meal periods, and shift cuts based on business needs.
• Participates in interviewing and hiring of FOH Supervisors and FOH team members, making recommendations for hiring decisions.
• Completes and assists with performance appraisals for FOH Supervisors and FOH team members.
• Handles discipline and performance management for FOH Supervisors and assigned FOH team members.
• Authorizes and assigns overtime when necessary.
• Ensures compliance with all Company policies and restaurant-specific procedures (e.g., Food Safety, Sanitation, Allergy, Responsible Alcohol Service, OSHA-related policies, and Team Member Handbook).
• Performs job functions of other management personnel in their absence and/or in addition to them...
• Addresses guest complaints and ensure overall guest satisfaction promptly and professionally.
• Effectively utilizes all Company business systems (e.g., POS, HRIS, Hiring/Selection, Scheduling, Open Table, Inventory, and Labor Management Systems).
• Represents the Company in handling complaints, disputes, and other grievances.

Skills & Competencies

• Must be able to take direction and delegate well.
• Promotes a team atmosphere/works well on a team.
• Excellent guest service skills required.
• Effective communication skills.
• Ability to handle cash and paperwork accurately.
• Leads by example.
• Demonstrated good judgment.
• Availability to work nights, weekends, and holidays.
• Ability to work in a fast-paced environment.
• A satisfactory background check which includes criminal history
• Committed to continuous improvement of self and others.

Minimum Education & Training

• Hospitality degree preferred; high school diploma required.
• 1-2 years previous Restaurant Management experience
• ServSafe Food and Alcohol Certification required.
• Proficiency in Microsoft Outlook, including email management, calendar scheduling, and task organization, is required.
• Prior leadership experience preferred.
• Knowledgeable of allergy procedures.
• Must be ServSafe and CPR certified within 60 days of holding the position.
• Must have Guest Relations and Discrimination, Harassment and Retaliation Prevention Training.
• Must be knowledgeable of Legal Sea Foods menus.
• Must be familiar with the Point of Service and Reservations systems of Legal Sea Foods.

Environmental Working Conditions

• Capable of standing more than 90% of the shift for long periods of time and exerting fast-paced mobility.
• Ability to lift up to 50 pounds.
• Repetitive hand and wrist motion.
• Requires repetitive mobility, kneeling, bending, twisting, and reaching.

Legal Sea Foods participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows businesses to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesRestaurants

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