Manager, Development Service Bureau - The New York Public Library : Job Details

The Manager, Development Service Bureau plays a critical leadership role in ensuring the integrity, efficiency, and accuracy of all private contribution processing within the Development Department. This position is responsible for overseeing daily gift processing operations, managing a dedicated team, and serving as the primary liaison with Accounting to ensure seamless financial reconciliation and reporting.

This individual will own the end-to-end process of gift entry and reconciliation, uphold the highest standards of data integrity in our donor database, and deliver exceptional customer service to both internal and external stakeholders. They will actively learn new technologies and compliance standards to stay ahead of evolving revenue streams and security protocols. And they will continuously improve systems and documentation to support scalability and operational excellence.

This is a hands-on leadership role for someone who thrives in a fast-paced, mission-driven environment and is passionate about building strong systems and teams that support philanthropic success.

Under the general direction of the Senior Manager of Development Information and Operations, The Manager, Development Service Bureau will:

• Manage the processing of all private contributions from all various revenue streams in an accurate and timely manner
• Supervise and manage daily gift processing production
• Be responsible for weekly reconciliation and reporting on gifts
• Ensure accuracy of the biographical and financial information collected and entered into the Dev database of record
• Evaluate and prioritize the work of the Service Bureau staff, including but not limited to preparation, deposit, processing, recording and reconciliation of all private revenue contributed to NYPL
• Train and develop Service Bureau staff while developing long range plans for growth and success
• Be the primary liaison with Accounting
• Perform other related duties as required

Bachelor's Degree

• 5+ years of work experience
• 3+ years managing a data-related production environment
• 1-3 years of experience managing a team

The ability to work with sizable, complex databases

The ability to handle complex financial transactions

The ability to multitask

Detail oriented

Ability to meet deadlines

Effective communication with a variety of staff levels

• Daily support, training, and coaching for 4 full-time staff
• Quarterly performance management conversations and annual goal setting

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Office setting

• Requires 5 days in the office

Light lifting required

Monday - Friday, 9-5, onsite