Manager Customer Support - Federal Signal : Job Details

Manager Customer Support

Federal Signal

Job Location : University Park,IL, USA

Posted on : 2025-07-13T00:48:20Z

Job Description :

The Customer Support Manager is responsible for managing the customer support group, inside sales group, and sales forecasting for Warning, PAGA, and product lines. The Customer Support Manager provides professional and ethical leadership on all issues relating to customer interactions, manages and provides expertise regarding Customer Service issues and initiatives, and ensures that Customer Service and Inside Sales activities support the business goals.

Key Activities/Responsibilities:

  • Lead, direct, and perform Customer Service and Inside Sales activities to maximize sales and customer satisfaction.
  • Work directly with customers and sales personnel to resolve order and quote issues.
  • Drive new sales opportunities and follow up on quotes to customers.
  • Track order progress to verify equipment ships promptly and meets customer requirements.
  • Interface regularly with customers (OEMs), manufacturer representatives, and distributors. Internally interact with Engineering, Marketing, Shipping, Purchasing, Sales, Production Scheduling, IT, and Finance to resolve issues.
  • Coordinate with program management to order OEM/3rd party hardware for orders.
  • Ensure timely deliveries, review, and manage costs/prices of OEM equipment.
  • Collaborate with the sales team to track and manage forecasts of FS products.
  • Work with Demand Planning to enable competitive deliveries of FS equipment.
  • Partner with Product Management to manage product lifecycle and transitions to new versions.
  • Provide leadership in a continuous improvement environment, making daily decisions affecting customer satisfaction, order fulfillment, and invoicing accuracy.
  • Meet regularly with the team to review development goals and address performance issues or opportunities.
  • Create and monitor performance metrics to develop training and development plans for staff.
  • Review, recommend, and implement process changes and procedures to support departmental goals.
  • Assume other projects and responsibilities as assigned.

    • Job Requirements:

    • Bachelor's degree in a business field preferred.
    • Four or more years of supervisory/management experience.
    • Five or more years of experience in a manufacturing environment.
    • Knowledge of Federal Signal products.
    • Expertise in JDE and its applications.
    • Ability to apply knowledge and skills to improve productivity, quality, and timeliness, and to solve problems with good judgment.
    • Ability to implement new technologies or methods as needed.
    • Ability to anticipate, negotiate, and manage conflicts, problems, changing situations, and deadlines.
    • Ability to comply with company policies and procedures.
    • Ability to handle a fast-paced work environment.

    Salary Range: $60,841 - $86,916

    Benefits of Employment:

    Federal Signal offers a wide array of benefits including annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions, and tuition reimbursement. We maintain a smoke-free, drug-free workplace.

    About Us:

    Federal Signal in University Park is a leading manufacturer and supplier of systems and products for public safety and industrial applications. Our products include systems for campus and community alerting, emergency vehicles, first responder communications, industrial communications, and municipal security. Visit us at www.federalsignal.com.

    The company is an equal opportunity employer. Qualified applicants will not be discriminated against on any protected basis. For accommodations, contact Human Resources at [email protected]. All applications should be submitted online. For more information on employment rights, visit the Know Your Rights notice from the Department of Labor.

    #J-18808-Ljbffr
    Apply Now!
    Similar Jobs ( 0)
    -- View More Similar Jobs --