Manager, Customer Optimization - R1 RCM : Job Details

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the only company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Manager, Customer Optimization, you will partner with R1 functional leaders and contribute to R1 strategy development as a customer expert, sharing best practices, optimizing performance, and leading transformation initiatives. Your daily activities will include supporting internal efforts to improve KLAS and NPS scores and related activities. To succeed in this role, you must possess strong skills in data presentation and visualization, with the ability to communicate insights effectively to senior stakeholders.

Here's what you will experience working as a Manager, Customer Optimization:

• Act as a change agent to help establish common goals and create alliances across hospital organizations to optimize success.
• Proactively identify projects that will improve operational performance metrics.
• Lead the analysis of complex datasets within Salesforce Data Cloud to derive actionable insights for strategic decision-making.
• Support and manage the Salesforce platform, including survey enhancements.
• Up to 25% travel.
• Other duties and responsibilities as assigned.

Required Skills:

• 5+ years of operational experience, including at least 3 years in Revenue Cycle and 2+ years in management.
• 4+ years' experience working with Salesforce platforms.
• Experience with NPS/Survey tools.
• Proven experience working with large datasets.

This US-based position offers a base pay range of $70,921.24 - $114,234.05 per year. Individual pay is determined by role, level, location, skills, experience, and education.

The role is eligible for our annual bonus plan, with a target of 10.00%.

The healthcare system is always evolving, and we use our shared expertise to find innovative solutions. Join our growing team to learn, collaborate, and explore new career paths.

Our associates contribute to meaningful work that impacts communities worldwide. We go beyond expectations to drive customer success, improve patient care, and give back to the community. We offer a competitive benefits package. More details can be found at

R1 RCM Inc. is committed to equal employment opportunity. Our employment practices are not based on any protected characteristic, including age, race, gender, or disability. We are dedicated to providing a harassment-free workplace.

If you require a reasonable accommodation during the application process due to a disability, please contact us at 312-###-####.

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To learn more about us, visit R1RCM.com. Follow us on Facebook at

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.