Manager, Conference Services - 1240 Invesco Distributors : Job Details

Manager, Conference Services page is loadedManager, Conference ServicesApply locations Atlanta, Georgia time type Full time posted on Posted 2 Days Ago job requisition id R-10916About Invesco

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Our people are at the ver y core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:

• Flexible paid time off

• Hybrid work schedule

• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution

• Health & wellbeing benefits

• Parental Leave benefits

• Employee stock purchase plan

About the Department:

The Conference Services team is part of the Corporate Events Department, which strategically partners with stakeholders to deliver superior, customized meetings and events. Through innovative ideas and industry expertise, we provide our clients and colleagues with the highest level of service, value and professionalism, while embracing Invesco's Purpose and culture.

About the Role:

Under limited supervision, this role involves managing a team of professionals responsible for catering and high-level meetings, ensuring seamless coordination and exceptional service delivery.

Responsibilities of the Role:

• Team Management:Lead, mentor, and develop a team of conference service professionals, fostering a collaborative and high-performance culture.
• Strategic Planning:Evaluate and enhance team structure, procedures, and standards to elevate the quality of meetings and events.
• Cross Department Coordination:Work closely with other departments to ensure cohesive planning and execution of events.
• Quality Assurance:Maintain high standards of service and operational excellence in all aspects of conference services.
• Client Engagement:Build and maintain strong relationships with clients and internal business partners, understanding their needs and ensuring their expectations are met.
• Serves as the primary contact for any meeting/event taking place in the Atlanta/Houston/Downers Grove/New York conference centers. This will require interaction with Executive Leadership Team, Board Members, Clients, Government Officials, Communicate Leaders, and other VIPs.
• Coordinate global projects reaching out to counterparts across the Invesco global offices.
• Works closely with the senior manager of Corporate Events to determine meeting assignments, data analysis and reporting.
• Responsible for the development and communication of Standard Operating Procedures.
• Continually analyze meetings and event needs and inserts creative ideas to upgrade the meeting experience.
• Continually focuses on providing the best value (balancing the level of meeting and budget).
• Serve as an integral team member to analyze technology for booking rooms in the conference centers and find solutions for a streamlined process from the time of the request through the end of the event.
• Serves as a visible and accessible contact during the higher Tier events to resolve any problems or challenges that may arise.
• Receives, reviews and processes event invoices. Research and resolve any billing discrepancies promptly.
• May travel to off-site vendor/caterer locations to finalize arrangements and pick up or drop-off supplies/equipment.
• Monitors and evaluates the performance of outside vendors and caterers.

Requirements of the Role:

• A bachelor's degree in Hotel Restaurant Management and/or equivalent work experience
• A minimum of 5 years of meeting planning or catering experience
• Knowledge of hotel and restaurant services, venues, and properties
• Strong technology skills and experience working within Cvent are a benefit.
• Team player with ability to work collaboratively with various departments.
• Strong organizational skills and detail orientation
• Excellent verbal and written communication skills
• Ability to conduct complex analysis and present data in a meaningful way.
• Hours may include early mornings, late evenings and/or weekends and may include on call support by cell phone.
• Travel to other cities to support other conference centers or corporate events may be required.

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.